Field Service Technician - Utilites

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Conducts all assigned work in a safe manner, adhering to all applicable safety, environmental and contamination control policies, procedures and regulations. Wears proper personal protective equipment.

• Attends and successfully completes required technician training classes.
• Maintains necessary set of tools required for job performance to diagnose, disassemble and assemble components to manufacturer's specifications.
• Diagnose and perform designated repairs on customer or company owned equipment, including mechanical, electrical, hydraulic troubleshooting, maintenance and repairs.
• Works in a neat and orderly fashion, constantly looking for ways of improving work methods, work area and safety standards.
• Inspects components to ensure maximum parts are reused to control repair costs; completes required documentation utilizing appropriate software to record repairs performed on equipment and accounting for repair times.
• Monitors job expenses versus repair estimates and ensures the supervisor is aware of any cost overrun before the job is completed.
• Approaches work positively, maintaining conduct supportive of the team and sets the standard for others; contributes to team efforts by accomplishing tasks on time while maintaining safety and quality expectations.
• Trains and mentors others in department; assumes supervisory position temporarily, as necessary.
• Performs other duties as assigned.

• Safety: Fully supports, encourages and follows safe work behavior; considers safety of paramount importance in the workplace.
• Job Specific
  
  Skills:
  
  Demonstrates required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources. Demonstrates effective application of job‑specific knowledge, skills and ability to resolve job‑related challenges in the workplace.
• Communication: Uses active listening skills, conveys information with an appropriate medium that is clear and easily understood. Employs feedback to verify effective and accurate communication, keeps others informed of developments, progress, problems and plans.
• Information Gathering: Checks all appropriate sources to identify information needed for analysis and decision making; obtains high‑quality relevant information, verifies accuracy and completeness, documents sources and organizes information according to research needs.
• Takes Initiative: Takes appropriate action to resolve issues without direction, seeks out perspectives from others, makes difficult decisions in a timely manner, is assertive when necessary to facilitate change or overcome impediments.
• Results Oriented: Has a strong sense of urgency and commitment to achieve desired results despite obstacles and frustrations; remains focused, identifies efficient methods and adjusts schedules as needed to achieve results while maintaining quality.
• Adaptability: Adapts to changing business needs, conditions and work responsibilities; recovers quickly from setbacks and finds alternative ways to reach goals.
• Credibility: Demonstrated concern to be responsible, reliable and trustworthy; maintains commitments, respects confidentiality, is honest, forthright, takes personal responsibility for quality and timeliness, and follows instructions, policies and procedures.
• Personal Development: Takes responsibility for personal learning and development by acquiring and refining technical and professional skills, actively seeking and embracing growth opportunities.

• Formal
  
  Education:
  
  High School diploma or GED
• Experience: 5‑6 years
• Required / Credentials: Valid Driver's License;
  Successfully completed all required training curriculum to be designated Service Field Tech I;
  Ability to comprehend written material and communicate orally and in writing with employees and customers.
• Not Required But Highly Desired Criteria: Proficiency in the use of a computer, Microsoft Office products and relevant Dealer software programs.
• Updating of Knowledge: Job requirements frequently change; requires re‑training once or more per year.