Customer Service Assistant

Overview

As the Customer Service Specialist, you will take on a dual-position role that combines administrative support with customer service responsibilities. In this role, you will deliver excellent customer service both over the phone and in person while maintaining a positive attitude and demonstrating a strong work ethic. This dual position requires a self-motivated individual eager to take on additional responsibilities, capable of managing multiple duties effectively, and able to support staff across various tasks with professionalism and efficiency.

We are currently seeking qualified candidates for this position. At this time, we are only considering applications from local candidates. Relocation assistance is not available for this role. Candidates must reside within a commutable distance to Union City, New Jersey to be eligible for consideration.

• Serve as the first point of contact for customers via phone, email, and in‑person.
• Resolve customer inquiries and complaints promptly and professionally.
• Maintain customer accounts, update records, and process orders or returns.
• Collaborate with internal departments to address customer needs and ensure satisfaction.
• Prepare correspondence, reports, and other documents as needed.
• Maintain organized filing systems (physical and electronic).
• Support team members with administrative tasks.
• Work week will be Monday‑Friday and some weekends if asked.

• Experience:
  
  Required
• Languages:
  
  English – Advanced;
  Spanish – Advanced
• Employment:
  Full‑time
• Schedule:
  
  Monday – Friday 10am‑5pm
• Authorized to work in the United States; must pass background check and drug test.
• Compensation will be discussed during interview.

Encore Business Group has been around for over eighteen years helping local communities by providing services and hiring the most experienced and qualified professionals.