Overstaff Financial Services Representative

World Finance helps customers meet their financial needs and unlock their financial good.

Overstaff Financial Services Representative (FSR)

$17 – $20 per hour

• Provide onsite support to multiple branches as assigned, filling in for open or short‑staffed positions.
• Guide customers toward upward credit mobility through responsible financial choices.
• Deliver top‑tier customer service by assisting with questions, concerns, and available products.
• Process and prepare loan applications, documents, and renewals accurately.
• Take and process customer payments.
• Prepare and execute loan closings on current and renewal loans.
• Balance assigned cash drawer daily and ensure all transactions are accurate.
• Complete daily branch bank deposits and, as needed, transport funds to and from the bank.
• Maintain strong customer relationships and represent the company’s values in every branch supported.
• Collaborate with Branch Managers and team members to meet performance goals.

• Call approved and unmade applications to close loans daily.
• Support tax services and help build tax clientele.
• Send complete and accurate credit denial letters within 30 days from the date of application.
• Pay branch expenses as instructed by the Branch Manager.

Reliable transportation for daily travel to assigned branches and bank deposits. Daily travel between branches will be required; specific coverage areas can be discussed with the hiring manager. Team members are compensated for authorized travel time in accordance with company policy, including overtime calculations where applicable. Mileage reimbursement is provided for business use of personal vehicles, excluding normal commuting.

• Demonstrated self‑confidence, organization, and adaptability.
• A history of kindness, compassion, and helping others succeed.
• Mindset focused on quality, problem‑solving, and openness to new ideas.
• Team‑oriented approach – willing to pitch in, learn, and lead by example.
• Basic computer proficiency and comfort with learning new systems.
• Valid driver’s license and access to a dependable vehicle.

• Health, dental, vision, and life insurance available to full‑time team members starting 1 month after 30 days of service.
• Paid holidays, vacation time, and a 401(k) with company match.
• Paid volunteer hours each year to give back to the community.
• High promotion rate: 80% of Financial Services Representatives are promoted to management.
• Career paths: 75% of Operations Executives began in similar roles.
• Work‑life balance and a supportive culture that values personal life.

• Frequently stationary with regular movement throughout office environments.
• Occasional climbing, kneeling, bending, twisting, and reaching.
• Lifts up to 5 lbs.; may exert up to 30 lbs. of force.
• Requires regular use of vision, hearing, fine motor skills, and verbal/written communication.
• Fast‑paced, high‑demand environment requiring professionalism and adaptability.
• Frequent travel to branch locations; may include extended hours, evenings, or weekends.
• Standard indoor office settings with typical noise, lighting, and temperature.
• Requires regular, reliable attendance and punctuality.

World Acceptance Corporation provides equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. Reasonable accommodations will be provided for qualified individuals with disabilities.