Lending Operations Analyst

It s fun to work in a company where people truly BELIEVE in what they re doing! We re committed to bringing passion and customer focus to the business.

The Lending Operations Analyst I, as a member of the Operation s Team that supports the processing for all bank s portfolio loan, is responsible for performing a wide variety of bank operational duties in a high impact and deadline driven environment. The Lending Operations Analyst is regarded as a leader within the bank and acts as a liaison between lending functions and operations.

The Lending Operations Analyst provides project management leadership for loan development projects as well as participating in communications and compliance related efforts.

• Acts as a resource and/or liaison for problem solving regarding all loan operational, procedural, training, and logistical issues.
• Ensures all departmental documents and activities are performed in compliance with applicable laws, regulations, policies, and procedures as applicable to this position, including completion of required compliance training.
• Acts as a project manager to ensure timely and effective implementation of changes in the unit.
• Collaborates with loan operations managers and supervisors on the delegation of workload duties of other associates to help ensure the workflow is processed timely and efficiently; examines work in progress to ensure accuracy and timeliness and communicates any issues to management; recommends changes or alternate ways in processing methods to improve operating efficiency and service levels.
• Performs special projects, as assigned.
• Receives and handles inquiries from both employees and stakeholders from throughout the enterprise.
• Collaborates with management and supervisors as the designated subject matter expert (SME) for the unit; the Lending Operations Analyst would have mastery level knowledge on most job processes within the operational unit.
• Maintains detailed records on all work responsibilities as required.
• Provides response to Help Desk incidents and requests.
• Maintains operating systems to perform functionally and efficiently for business units.
• Supports end user access to lending software.
• Participates in the maintenance and development of lending information systems programs.
• Performs other duties and responsibilities as assigned.

• Ability to design the end-to-end workflows of other associates.
• Ability to lead the work of other associates.
• Ability to perform tasks quickly and accurately.
• Ability to lead a team to accomplish shared goals.
• Ability to solve practical problems and interpret a variety of instruction provided in written and/or oral form.
• Ability to read and interpret documents such as procedures manuals, general business correspondence and/or journals or government regulations.
• Ability to read and comprehend complex instructions, correspondence, and memos.
• Ability to read, analyze and interpret financial reports and/or legal documents.
• Ability to effectively speak, respond to questions, and present information to the following: one-on-one /small groups, customers, employees, clients, managers, executive management, board of directors, and the public.
• Ability to maintain effective interpersonal relationships with management and team members.
• Ability to function in a multi-task team environment, strong organizational and time management and verbal and written communication skills.
• Strong oral and written communication skills.
• Strong organizational, problem solving, and planning skills with the ability to set priorities.
• Must possess excellent telephone and customer service skills.
• Specific loan operations knowledge required.

Some college/university experience or an Associate s degree preferred, and Three to five years of related experience required; banking operations and/or customer service experience preferred.

• MS Office programs

• Knowledge of related state and federal banking compliance regulations, and other Bank operational policies.
• Excellent understanding of the front-to-back process workflow and the impact of the function s activities on the downstream process.
• Proficiency of the Silverlake system and electronic communications.
• Ability to quickly master new IT processes and tools.
• Ability to relay technical information in business terms.
• Ability to assess problems that are technically complex and require collection, interpretation, and analysis of data from diverse sources.

Equal Employment Opportunity Information:
Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person s race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications.

Since 1903, we ve been putting people first by making a commitment to…