Field Service Technician - Union Springs, AL

Field Service Technician - Union Springs, AL

Position Summary

We are seeking a highly organized and proactive Field Service Technician based in or around Union Springs, AL, to execute on-farm hardware installations, provide trouble‑shooting to customers and sell products as an extension of great customer service. This role will be instrumental in working with customers and ensuring successful deployments aligned with seasonal schedules and farm‑specific requirements. The ideal candidate thrives in getting things done with a high degree of autonomy and quality, and has a deep respect for the unique operational challenges of agricultural settings.

This position requires frequent travel throughout AL, GA, and MS.

What You’ll Do

• Install & Activate: Set up Barn Talk hardware (gateways, sensors, relays, etc.) at customer sites and ensure full activation via the mobile app and cloud dashboard.
• Troubleshoot & Repair: Diagnose and resolve issues remotely and on‑site, using strong mechanical and electronic troubleshooting skills.
• Promote & Sell: Lead customer on a short sales‑cycle buying journey. As part of providing great service, work to expand customers’ business by selling additional Barn Talk products and services
• Educate Customers: Walk customers through system operation and best practices, ensuring they understand how to monitor and manage their system.
• Service & Support: Perform maintenance visits, complete system audits, and support warranty claims or replacement part installs.
• Document Work: Keep accurate records of installations, repairs, parts usage, customer interactions, and hours worked.

What We’re Looking For:

• Technical Know-How: 3+ years of experience installing or servicing mechanical/electrical systems (preferably in ag, HVAC, or controls). IoT or wireless technology experience is a plus.
• Customer‑Focused Mindset: Excellent communication skills and a knack for helping customers feel confident and supported. Willingness to sell to customers naturally.
• Self‑Starter: Comfortable working independently in a remote field role and making real‑time decisions under pressure.
• Clean Driving Record: Valid driver's license and safe driving history. CDL not required.
• Hands‑On Readiness: Able to lift up to 60 lbs, climb ladders, crawl through barns, and work in varying weather conditions.

Experience and Qualifications:

• 3+ years of experience in maintenance, electrical work, low voltage installation/support, preferably in agriculture or construction space.
• Strong understanding of agricultural operations and comfort working on‑farm in various conditions.
• Ability and willingness to travel during the week and in emergency situations on weekends.
• Valid Driver’s license and ability to rent a vehicle or drive a company vehicle.
• Excellent organizational and communication skills.
• Working knowledge of hardware installation processes is a plus.
• Ability to work independently in remote field locations and adapt to evolving challenges.
• Technical savvy and curiosity to deeply understand the customer’s challenges and identify solutions.
• Comfortable working in a startup environment, with a willingness to participate beyond your core job responsibilities, voice your ideas, and impact change.

What We Offer:

• An exciting, fast‑paced work environment where your ideas can be acted on swiftly. We default to action!
• Opportunity to work at the forefront of ag tech innovation. Be part of a team that is disrupting and transforming the industry every day.
• Company computer
• Competitive pay
• Paid Time Off
• Company vehicle
• Come join our growing team and get in on the ground floor of a special opportunity to bring innovative technology to those that feed the world!