Administrative and Customer Service Representative

Position

Lead Student Services Specialist

Student Development

Level: 105, FLSA:
Non-Exempt

East Central College, Union, MO (approximately 60 minutes west of St. Louis)

Associate’s Degree and one year of related experience.

• Create an atmosphere of effective, efficient, friendly, and reliable service. Provide an easy, accessible, credible resource from which individuals can access information and obtain the resources and tools needed to be knowledgeable and successful.
• Train, lead, and equip Student Services Specialist Team and back-up Student Development personnel in all aspects of job responsibilities with the appropriate processes, policies, procedures, resources, and tools.
• Coordinate daily schedules of Student Services Specialists Team to ensure that the Student Service Center has appropriate staffing throughout its business hours.
• Plan and lead Student Services Specialist Team meetings, which include training of new processes, policies, and procedures, reviewing current processes, policies, and procedures, professional development, and team building.
• Coordinate with other Student Development departments to train Student Services Specialist Team on new and current processes, policies, and procedures in the Student Development Division.
• Assist with the review, editing, and development of processes, policies, and procedures for the Student Services Specialists Team and Student Development Division.
• Maintain and update an accurate Student Services Specialist Team Procedure Manual.
• Update multiple campus phone extension lists to support the role as the college phone operators.
• Develop and implement a system for feedback to support continuous improvement for the SSC.
• Maintain reporting system for the services provided at the SSC.
• Backup Student Service Center data, reports, processes, policies, and procedures.
• Retrieve and present data and reports including, but not limited to, student and community member visits, main college phone line statistics, and frequently asked question trends at the Student Service Center.
• Perform all of the roles and functions of a Student Services Specialist.
• Perform assigned responsibilities, and other related duties, and tasks according to established practices, procedures, techniques, and standards in a safe manner and with minimal supervision.

East Central College offers a comprehensive benefits package which includes medical, dental, vision and life insurance with no premium cost to the employee for employee only coverage. Missouri Public School Retirement System benefits, generous paid leave, ECC tuition waiver for self and immediate family and tuition reimbursement benefits for employee.

$19.39 – $26.23 per hour. While the full salary range is provided for growth potential, most new hires are initially placed within the lower portion of the range based on experience and institutional compensation guidelines. Position is level 105.

40 hours/week, variation of Monday thru Thursday 7:45 - 5:15 , Friday 7:45 - 2:30, based on opening and closing responsibilities.

East Central College is an Equal Opportunity Employer. East Central College does not discriminate on the basis of race, color, religion, national origin, ancestry, gender, sexual orientation, age, disability, genetic information or veteran status. Inquiries related to employment practices may be directed to Human Resources Director at . Auxiliary aids and services are available upon request to individuals with disabilities.