Senior Product Support Specialist - Romer Labs | Union, MO
Listed on 2025-12-02
-
IT/Tech
IT Support
Join to apply for the Senior Product Support Specialist | Union, MO role at dsm-firmenich
Senior Product Support Specialist | Union, MO2 days ago Be among the first 25 applicants
Join to apply for the Senior Product Support Specialist | Union, MO role at dsm-firmenich
Union, MO
Join a dynamic team supporting customers with technical expertise, product training, and hands-on problem solving. This role blends science, strategy, and customer engagement across a global industry leader. It’s a chance to grow your skills, lead impactful projects, and shape the future of food safety solutions.
Senior Product Support Specialist
Union, MO
Join a dynamic team supporting customers with technical expertise, product training, and hands-on problem solving. This role blends science, strategy, and customer engagement across a global industry leader. It’s a chance to grow your skills, lead impactful projects, and shape the future of food safety solutions.
This position supports our Romer Labs division, a global leader in innovative diagnostic solutions for food and feed safety. With a focus on mycotoxins, food allergens, GMOs, and microbial contaminants. Making the World's Food Safer
Your
Key Responsibilities
- Provide sales and technical customer support, including troubleshooting, complaint management, and customer-specific validations.
- Deliver product training to customers and internal sales teams via onsite visits, webinars, and continuous learning programs.
- Design and execute experiments, analyze data, and generate technical reports and recommendations based on scientific methodologies.
- Support regional marketing by sharing competitive insights, conducting webinars, and presenting at industry events and conferences.
- Lead technical involvement in complaint and recall processes while contributing to training content and troubleshooting resources.
- Stay current on industry trends and regulatory standards.
- Unique career paths across health, nutrition and beauty - explore what drives you and get the support to make it happen
- A chance to impact millions of consumers every day – sustainability embedded in all we do
- A science led company, cutting edge research and creativity everywhere – from biotech breakthroughs to sustainability game-changers, you’ll work on what’s next
- Growth that keeps up with you – you join an industry leader that will develop your expertise and leadership
- A culture that lifts you up – with collaborative teams, shared wins, and people who cheer each other on.
- A community where your voice matters – it is essential to serve our customers well.
- Bachelor’s degree (4-year) in a scientific, technical, or related field
- A strong background in technical sales support, complaint management, and customer troubleshooting
- Experience delivering product training to both customers and internal teams (in-person and virtual)
- Ability to design experiments, analyze data, and translate results into clear, actionable insights
- Skilled in creating technical content and presenting at industry events, webinars, and conferences
- Familiarity with regulatory standards and a passion for staying current with industry trends
- Willingness to travel up to 30%, with flexibility for seasonal demands
In addition to base salary, we also offer a comprehensive total rewards package, inclusive of annual incentive pay, a retirement savings plan, health care coverage, paid time off, recognition programs and a broad range of other benefits. All benefits and incentives are subject to eligibility requirements.
About Dsm-firmenich
At dsm-firmenich, we don’t just meet expectations – we go beyond them.
Join our global team powered by science, creativity, and a shared purpose: to bring progress to life.
From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by…
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).