Technical Support Technician

East Central College has an opening for a part-time, entry level Technical Support Technician responsible for the installation, configuration, maintenance, inventory, and security of technical resources.

This is a part time position not to exceed 19.75 hours per week.

(A comparable amount of training, education or experience may be substituted for the minimum qualifications.)

Associate’s degree or equivalent; one year related work experience

Employee must be able to perform the following essential functions to the satisfaction of the employee’s supervisor.

• Install, configure, and maintain classroom and office workstations and peripheral devices in accordance with established standards and procedures.
• Perform the installation, upgrade, and maintenance of software applications and suites; ensure compliance with license agreements and copyright legislation.
• Provide primary-level user support for installed workstations, peripheral devices, and standard software applications; serve as both primary responder and escalation coordinator for issues reported through the helpdesk system.
• Perform Windows Server maintenance including operating system updates and management of server-hosted software applications.
• Configure and administer software deployment tools including automated deployment platforms for efficient institution- wide software installation, updates, and maintenance.
• Administer network and local licensing servers for program-specific software.
• Deploy, monitor, and maintain cloud-hosted endpoint security platforms; apply and manage security policies, maintain application whitelists, and administer security group memberships to protect institutional data and systems.
• Implement, configure, and support program-specific technology platforms including clinical simulation systems, document management systems, and other specialized instructional technology; coordinate program-specific network requirements including router setup and IP address reservations as needed.
• Administer cloud-based platforms including Microsoft One Drive, Google Classroom, and Ellucian Experience; provide end user support and manage user accounts and access.
• Administer Chromebook and Chrome OS environments institution-wide including device provisioning, Chrome School administration, and Chrome OS Flex deployment.
• Manage the full lifecycle of institutional technology devices including procurement, receiving, configuration, deployment, repair, decommissioning, and coordination with recycling vendors for responsible disposal of retired hardware.
• Support and maintain VOIP telephone systems; configure new and replacement phones, manage end user setup and support, and coordinate with vendors on system issues.
• Backup and restore user account data including Microsoft Outlook and One Drive accounts in connection with account resets, name changes, and employee transitions.
• Collaborate with network and systems staff to evaluate network requirements and develop solutions; assist with physical network infrastructure including cable tracing, port testing, hardware placement, and patch connections.
• Implement software utilities, install hardware devices, and develop procedures to ensure the security and reliability of equipment, software, and data resources.
• Compile and maintain operational, procedural, and informational documentation for equipment standards, configuration, inventory, troubleshooting, and repair procedures; develop end user documentation and training guides for hardware and software used by faculty, staff, and students.
• Provide informal training to new employees on standard technology systems and to faculty and instructors on classroom hardware, learning platforms, and instructional technology…