Business Analyst Pf&R

• Job : 64360
• Job Category: Policy, Planning & Research
• Division & Section: Parks & Recreation, PFR Bus & Technology Transformation
• Work Location: Will initially be based at Metro Hall, 55 John Street, Toronto, ON and will relocate to North York Civic Centre, 5100 Yonge Street once operational
• Job Type & Duration: Full-Time, Temporary (12 months+)
• Salary Range: $89,337- $132,880
• Shift Information: Monday to Friday, 35 hours per week
• Affiliation: Non Union
• Number of Positions Open: 1
• Posting Period: 23-July-2026 to 07-August-2026

The Business Analyst will join the Business & Technology Transformation team working on implementing transformative solutions for the Parks and Recreation Division (P&R). Successful candidate(s) may be assigned to a variety of projects and portfolios and will be responsible for analyzing business processes, identifying opportunities for improvement, gathering and documenting business requirements, and supporting the design, development, and implementation of technology-enabled solutions.

The Business Analyst works closely with business stakeholders, project teams and technical resources.

The role will contribute to initiatives ranging from the large-scale implementation of IBM Maximo to broader business process transformation, operational improvement, and optimization of existing technology systems.

• Identifies, analyzes, optimizes and documents business processes, inputs, outputs, and integration points and conducts workflow analysis and business process modeling.
• Executes the above by collaborating with key business stakeholders.
• Critically evaluates information gathered from multiple sources, reconciles conflicts, and synthesizes high-level information into detailed needs and requirements.
• Identifies gaps, problem areas and inefficiencies, determines the root of business problems and offers recommendations for improvement.
• Designs, analyzes and documents processes to support planning, staff re-alignment and management decision making.
• Contributes to multiple initiatives simultaneously.
• Conducts process flow analysis and business process modelling, re-engineering and/or continuous improvement efforts and reviews the potential impact with staff at all levels of the organization.
• Prepares or contributes to the preparation of business cases, feasibility (including economic, organizational, operational, technical impact) studies, project charters/plans, business requirements, procedures/processes, work instructions, manuals, design documents, data analysis, user documentation and records management best practices.
• Recommends and establishes program objectives, priorities and schedules.
• Prepares reports for the Project Manager and Senior Management, making recommendations on changes in business methods and processes including appropriate staffing levels and resource allocation.
• Conducts financial analysis and determines key indicators to measure the effectiveness and efficiencies of service delivery methods and design processes to track those indicators.
• Prepares training materials and trains users.