Sustainability Enablement Director

Responsibilities Commercial Engagement Support

• Support Microsoft Customer and Partner Solutions (MCAPS) account teams in preparing for sustainability-focused customer engagements, including Executive Briefing Center sessions and strategic account discussions.
• Participate in customer meetings where appropriate to communicate Microsoft’s sustainability commitments and progress linked to infrastructure expansion.
• Assist internal teams in responding to customer queries related to environmental impacts of cloud and AI, including emissions, energy consumption, and water usage.

• Create and adapt sustainability-focused presentation materials for customer engagements, executive meetings, and industry briefings.
• Develop briefing notes and key talking points for internal leaders involved in sustainability-related customer discussions.
• Maintain customer-ready sustainability content aligned with approved corporate messaging frameworks from the CELA Environmental Sustainability team.

• Collaborate with MCAPS teams to support seller readiness on sustainability topics, particularly in AI and infrastructure growth conversations.
• Contribute to internal briefing materials that prepare field teams for customer discussions on environmental impacts of Microsoft’s digital infrastructure.
• Help scale consistent sustainability engagement approaches across regions and industry segments.

• Work closely with Sustainability, Marketing, Public Affairs, and Commercial teams to ensure alignment of sustainability messaging with evolving customer needs around AI and cloud adoption.
• Support efforts to scale sustainable markets and infrastructure initiatives that enable broader digital transformation.

• Demonstrate Microsoft’s culture and values in all interactions.
• Show empathy, respect, and professionalism in working with colleagues and clients.
• Promote inclusion and ensure diverse perspectives are encouraged and valued.
• Maintain a global mindset, respecting cultural differences and similarities across teams and regions.

• Master’s degree with 6+ years of experience in CSR, philanthropy, corporate affairs, government affairs, business, international development, or related fields OR
• Bachelor’s degree with 8+ years of relevant experience in the above domains OR equivalent professional experience

• Experience creating customer-facing or executive-level presentations.
• Ability to communicate sustainability or technical concepts in clear, business-relevant language.
• Experience working across cross-functional teams.
• Familiarity with sustainability topics such as carbon accounting, renewable energy, and emissions reduction strategies.
• Experience supporting enterprise customer engagements such as briefings, workshops, or executive sessions.
• Experience contributing to internal enablement, training, or readiness programs.