Customer Success Manager

Overview

Affiliated Monitoring is seeking a passionate Account Manager to join our Partner Services Team and be the face of Affiliated Monitoring for our valued clients. Located in Union, New Jersey, we are revolutionizing the alarm and emergency monitoring industry from our state-of-the-art facility. As an Account Manager, you will be the trusted advisor for our top clients, building strong relationships and ensuring they have the tools and support they need to protect lives and property.

• Cultivate strong, long-lasting relationships with key accounts, acting as their trusted partner and advisor.
• Become an expert in our monitoring solutions, guiding clients on how to leverage our technology to achieve their goals.
• Proactively identify and address client needs, ensuring their experience with Affiliated Monitoring is seamless and positive.
• Collaborate with internal teams to deliver exceptional service and support.
• Drive client success by analyzing performance data, identifying trends, and developing solutions to optimize their accounts.
• Play a key role in onboarding new clients, providing training and support to ensure a smooth transition.

• Make a real difference: Your work directly impacts the safety and security of countless people.
• Grow your career: Gain valuable experience in a fast-paced, dynamic environment with opportunities for advancement.
• Work with the best: Learn from industry-recognized experts and be part of a collaborative, supportive team.
• Cutting-edge technology: Immerse yourself in the most advanced alarm and emergency monitoring technology in the US.
• Build strong relationships: Develop meaningful connections with clients and become their trusted advisor.

• 1-3 years of experience in a client-facing role while solving technical issues
• Bachelor's Degree
• Strong understanding of technology and desktop software Microsoft Office
• Excellent analytical, problem-solving, and communication skills
• Ability to thrive in a fast-paced, dynamic environment

Affiliated Monitoring is committed to a diverse and inclusive workforce, one that reflects the varied communities we serve. The services we offer and the products we build greatly benefit from a range of perspectives, which can only come from diversity of all types at all levels of the organization. We strongly encourage women, veterans, people with disabilities, people of color and gender nonconforming candidates to apply.

Affiliated Monitoring is an Equal Opportunity Employer and does not discriminate.