Evening/Overnight Customer Service Representative
Listed on 2026-06-26
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support
Join to apply for the Evening/Overnight Customer Service Representative role at Affiliated Monitoring
Evening/Overnight Customer Service Representative1 day ago Be among the first 25 applicants
Join to apply for the Evening/Overnight Customer Service Representative role at Affiliated Monitoring
Description
Pay: $17.50 per hour plus performance bonuses and incentives
5-week - Training will begin on September 22, 2025.
Full-time evening or overnight schedule choices available. Working weekends, Saturday and Sunday, required
Located in Union New Jersey Affiliated Monitoring is the leading provider of live agent monitoring services and technology. By joining Affiliated Monitoring, an award-winning company, you will work with a team of alarm and emergency monitoring industry recognized experts, continuously learn new skills, and work together to save lives!
Description
Pay: $17.50 per hour plus performance bonuses and incentives
5-week - Training will begin on September 22, 2025.
Full-time evening or overnight schedule choices available. Working weekends, Saturday and Sunday, required
Located in Union New Jersey Affiliated Monitoring is the leading provider of live agent monitoring services and technology. By joining Affiliated Monitoring, an award-winning company, you will work with a team of alarm and emergency monitoring industry recognized experts, continuously learn new skills, and work together to save lives!
This Customer Service Representative role is pivotal in monitoring alarms and dispatching appropriate authorities for residential and businesses across North America. We are proud to partner with nationally recognized security, PERS, and IoT providers to unique technology startups. You will be the first line of defense for our partners by providing real time assistance in order to protect their lives and properties.
Responsibilities Include
- Respond quickly to real-time, inbound security and emergency alarm signals according to the required protocols to assess the appropriate course of action
- Coordinate with emergency services such as police, fire, or medical personnel, to dispatch them to the location of the alarm
- Document alarm activities, procedures, and actions taken and the resulting outcomes or resolutions achieved
- Adhere to regulations and protocols governing alarm and emergency response procedures, ensuring compliance at all times
- 1+ years of call center or customer service experience required
- HS Diploma or GED required
- Must be able to attend full 5-week daytime training, Monday – Friday 8am-4:30pm or 12:00PM - 8:30PM
- Must be able to work on the weekends, Saturday and Sunday
- Comfortable using a computer and modern technology
- Ability to work in a fast-paced call center environment
- Excellent verbal and written communication skills
- Detail oriented and strong attention to detail
- Enjoy learning new skills and applications
- Access to reliable transportation
Affiliated Monitoring keeps millions of people safe by monitoring the health and security systems that protect them. Recently awarded our industry’s highest honor, and with over forty years of success, we are able to leverage today’s technologies to enjoy continued aggressive growth. We are based in New Jersey and Texas, while serving clients nationally.
In our offices, you will find a lively and professional atmosphere. We are committed to providing healthy work/life balance for our employees, which reflects in their enthusiasm for the company. We’d love to give you the opportunity to work here, with some of the best and brightest, protecting people and their livelihoods.
We are committed to a diverse and inclusive workforce, one that reflects the varied communities we serve. The services we offer and the products we build greatly benefit from a range of perspectives, which can only come from diversity of all types at all levels of the organization. We strongly encourage women, veterans, people with disabilities, people of color, and trans- and gender nonconforming candidates to apply.
We are an Equal Opportunity Employer and do not discriminate on the basis of an…
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).