Director, Medical Affairs

STATUS: Permanent Full-time

SALARY GRADE: 9

Reporting to the VPMA/Chief of Staff, the Director, Medical Affairs provides strategic and operational leadership to the Medical Affairs portfolio. The role is responsible for overseeing the day-to-day operations of the Medical Affairs Office, supporting the recruitment, retention, engagement, and performance of Professional Staff, and advancing quality of care, utilization management, and patient safety initiatives across the organization.

The Director serves as a key liaison between the Chief of Staff/VPMA, Professional Staff leadership, Senior Administration, and external partners, ensuring effective communication, governance support, and alignment with organizational priorities, legislation, and Ministry of Health directives.

Applying a broad-based strategic, managerial/business and professional knowledge and expertise across a diverse operating environment and working closely with other senior leaders at WRH, the incumbent is accountable for the following:

• Oversee the day-to-day operations of the VPMA/Chief of Staff and Medical Affairs Office.
• Provide senior-level advisory and operational support to the VPMA/Chief of Staff.
• Represent the Chief of Staff as delegated.
• Ensure effective communication strategies between Hospital Administration and Professional Staff.

• Lead professional staff human resources planning (HR Plan) across all departments for Board approval.
• Oversee physician recruitment initiatives for both the hospital and broader community.
• Support physician orientation and onboarding activities.
• Develop and implement physician recognition and engagement strategies.
• Support search committees for physician and leadership roles.

• Provide management oversight of the credentialing, reappointment, and medical staff application processes.
• Attend and support Medical Advisory Committee (MAC), Credentialing Committee, and Quality Practice Committee/Utilization Management Committee meetings as required.
• Record and maintain documentation for confidential, physician-specific meetings.

• Facilitate and coordinate quality of care and patient safety initiatives.
• Support utilization management activities and initiatives.
• Assist the VPMA/Chief of Staff in ensuring robust structures and processes are in place to monitor the quality of medical practice across the hospital.
• Support the investigation and resolution of quality‑of‑care concerns.
• Collaborate with the VPMA/Chief of Staff to develop and implement a comprehensive physician performance review and peer assessment framework.
• Support annual physician performance reviews by ensuring Department Chiefs have access to timely, accurate, and meaningful data.
• With the VPMA/Chief of Staff, develop the clinical quality agenda, including performance targets, metrics, standards of care, outcome measurement, and dissemination of best practices.
• Ensure medical quality assurance processes are aligned with and embedded within the hospital’s broader quality framework.

• Provide support on medico‑legal matters involving physicians.
• Manage physician‑related aspects of the risk management program, including legal claims and discoveries, in collaboration with the Risk Manager.
• Support third‑party reviews as required.

• Support Continuing Medical Education (CME) programs and physician training initiatives.
• Assist with funding applications and administration, including Hospital On Call Coverage (HOCC) and other physician‑related funding programs.
• Support research‑related activities as they pertain to Professional Staff.

• Oversee the Medical Affairs and Chief of Staff budgets, including physician recruitment funding.
• Support contract negotiations as required.
• Prepare business cases for new initiatives and planned program innovations.
• Monitor legislation, regulatory requirements, and Ministry of Health directives impacting…