Medical Office Associate - Radiology @ Union Campus - Per Diem

Medical Office Associate I - Radiology @ Union Campus - Per Diem

Union, NJ, United States

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Responsible for general reception, registration, billing, and customer service.

Principal Accountabilities:

• Greets department visitors courteously, follows scripting protocol set forth by department. Answers questions, provides information as requested and directs customers appropriately.
• Answers the telephone in a courteous manner following department script and AHS standards. Communicates effectively with all internal/external customers.
• Demonstrates consistent customer service excellence and acts as a liaison to patient and families. Uses service recovery where appropriate.
• Distributes proper history forms to patients prior to procedure. Prepares paperwork and educational materials for the distribution of contrast media to outpatients; directs questions to appropriate clinical staff.
• Able to access, interpret and communicate information for all age‑appropriate care.
• Ability to register patients in EPIC according to AHS standards. Keeps patient information confidential. Interview patient/family member to accurately obtain all required demographic information for computer entry. Scan insurance and identification card as required. Obtain signatures for financial responsibility, Charity Care eligibility, and consent for treatment.
• Verifies insurance is active and proper authorization is obtained prior to registration. Ensures patient is informed regarding Notice of Privacy, consent to treat and billing.
• Able to operate photocopier, fax, CD burner, printers, telephone, paging systems, and CYRACOM language services.
• Communicates daily with pre‑cert department on outstanding appointments for next day. Ensures patients are notified before they present for exam if pre‑certification has not been obtained. Aids in authorization process as needed.
• Treat fellow employees in a respectful professional manner. Ensure open communication between peers. Maintains open communication with supervisors. Provides feedback and suggestions for improvement. Contributes to the team and works cooperatively with peers. Demonstrates ability to multi‑task and prioritize. Seeks proactive solutions to address questions and concerns.
• And all other tasks and/or duties as assigned by management.

Required:

• High School Diploma or equivalent experience
• Excellent verbal and written communication skills
• Customer focused with demonstrated ability to multi‑task
• Proficiency with Microsoft Office suite

Preferred:

• Prior administrative experience in an imaging facility
• Prior Epic experience

At Atlantic Health System, our promise to our communities is to provide the highest quality care delivered at the right time, place, and cost. We are one of the leading non‑profit health care systems in the nation, headquartered in Morristown, New Jersey. Our facilities and sites of care include:

• Morristown Medical Center, Morristown, NJ
• Overlook Medical Center, Summit, NJ
• Newton Medical Center, Newton, NJ
• Chilton Medical Center, Pompton Plains, NJ
• Hackettstown Medical Center, Hackettstown, NJ
• Goryeb Children's Hospital, Morristown, NJ
• Centra State Healthcare System, Freehold, NJ
• Atlantic Home Care and Hospice
• Atlantic Mobile Health
• Atlantic Rehabilitation

We also have more than 900 community‑based healthcare providers affiliated through Atlantic Medical Group. Atlantic Accountable Care Organization is one of the largest ACOs in the nation, and we are a member of All Spire Health Partners.

We have received awards and recognition for the services we have provided to our patients, team members and communities:

• 100 Best Companies to Work For® and Fortune® magazine for 15 years
• Best Places to Work in Healthcare - Modern Healthcare
• 150 Top Places to work in Healthcare - Becker's Healthcare
• 100 Accountable Care Organizations to Know - Becker's Hospital Review
• Best Employers for Workers over 50 - AARP
• Gold‑Level "Well Workplace":
  Wellness Council of America (WELCOA)
• One of the 100 Best Workplaces for “Millennia ls” Great Place to Work® and Fortune® magazine
• One of the 20 Best Workplaces in Health Care:
  Great Place to Work® and Fortune® magazine
• Official Health Care Partner of the…