Business Systems Analyst

Overview

Job : 56287
Job Category: Information & Technology
Division & Section: Public Health, Operations & Business Services
Work Location: Union Station
Job Type & Duration: Full-time, 1 Temporary (Approximately 12 month) vacancy
Salary Range: $87,800 - $116,745
Ideal Hiring Zone: $97,158 - $105,340
Shift Information: Monday to Friday, 35 hours per week
Affiliation: Non-Union
Number of Positions Open: 1
Posting Period: 04-Feb-2026 to 18-Feb-2026

Position Summary: Since 1883, Toronto Public Health (TPH) has been protecting and promoting the health and well-being of all residents across the City of Toronto. With this goal in mind, the TPH Division works to prevent the spread of disease, promote healthy living and advocate for conditions that improve health for our diverse and growing population of 2.9 million. Reporting to the Board of Health, TPH also monitors the health status of Torontonians to better respond to ongoing and emerging health needs and develops and implements public policy and practices that enhance the health of individuals, communities and the entire city.

Reporting to the Senior Systems Integrator, Portfolio Management Services, Information Technology, Toronto Public Health, the Business Systems Analyst provides senior level business analysis expertise for reliable, effective/efficient services in the planning, design, development, implementation, administration and operations of information technology (IT) systems and applications as well as relevant management policies within the division, in order to optimize the use of technology across the division and enhance the client experience.

The Business Systems Analyst brings a strong mix of business and technical skills and has a strong ability to learn in a changing technology environment.

• Implements detailed plans and recommends policies/procedures regarding program specific requirements
• Supervises, motivates and trains assigned staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others
• Supervises the day-to-day operation of all assigned staff including the scheduling, assigning and reviewing of work. Authorizes and coordinates vacation and overtime requests. Monitors and evaluates staff performance, approves salary increments, hears grievances and recommends disciplinary action when necessary
• Provides input into and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations
• Deals with confidential information affecting the division and its resources. Prepares and presents reports to management supporting recommendations on changes/improvements in business processes, training and services standards that impact appropriate staffing levels and resource allocation
• Participates in varied assignments related to IT systems and infrastructure, within a broad field of IT systems architecture, infrastructure design and implementation
• Acts as first point of contact, providing IT business support, consultation and coordination to all divisional units
• Documents and analyzes business processes, system requirements, screens and report layouts, input costs and output levels, and conducts data flow analysis and business process modeling. Participates in request intake, initial assessment, requirements collection, feasibility study, business analysis, preliminary and detailed solution design, implementation, quality assurance and evaluation of capital work and operational changes and projects
• Conducts business and technical analysis to assess the information gathered and evaluates existing as well as proposed system modifications, including written and oral assessments of performance, cost benefit analysis, legislated requirements, maintenance and optimization; and recommends changes accordingly
• Conducts studies on the feasibility of integrating technology and related processes to deliver a range of support services to a specific client or to a geographic location
• Provides specialized design services, technical advice and expertise to support divisional units. Develops and presents effective concepts, designs, templates, and reports to management, supporting recommendations on changes in technology solutions, business methods and business processes, including appropriate staffing levels and resource allocation
• Develops or contributes to technology solution and project artifacts, including product visions, use cases, data models, business plans, project plans, work breakdown, and supplementary specifications including screen mock-ups, report mock-ups and business rules. Develops various purchasing related artefacts including business cases, project charters, project plans, RFPs, and RFQs
• Coordinates related work between stakeholders and Technology Services division support staff related to investigations, modifications and improvements of IT systems for the division
• Works with City of Toronto staff,…