Deliverability Lead Da Nang, Da Nang, Vietnam

Flodesk is one of the world’s fastest-growing email marketing companies, built to help creators sell online and design emails that people love to get. Our commitment to small business owners is to create simple and intuitive tools that help them grow, nurture, and monetize their email list.

We’re a remote-first company headquartered in San Francisco, California, with a globally distributed team—including an in-person office in Da Nang, Vietnam. Our team reflects the diversity and creativity of the people we serve. Join our mission to level the playing field for small business owners through good design

Email deliverability is the backbone of any email marketing platform - it determines whether our customers’ messages reach the inbox, earn visibility, and drive results. We are looking for a Deliverability Lead to turn deliverability into a strategic advantage, elevating email performance across our platform while strengthening customer outcomes and building company-wide excellence in deliverability.

What you will do:

• Own and evolve email performance metrics across the platform, including email engagement, spam and complaint rate, and other health signals.
• Proactively monitor deliverability systems, investigate anomalies, spot trends, and drive continuous improvements using internal data and external research.
• Serve as the company’s deliverability expert, leading cross-functional efforts to diagnose and resolve deliverability-related incidents and requests quickly and effectively.
• Define and maintain deliverability best practices, and educate teams through documentation, training, and hands-on guidance to embed deliverability knowledge into everything we do.

• Problem solving
  :
  Exceptional problem solver who can zoom out to assess system-wide deliverability impact and zoom in to diagnose root causes.
• Data Analysis
  :
  Strong data interpretation skills to monitor metrics (bounce, spam complaints, engagement trends) and advise on strategic improvements. Ability to conduct audits of campaigns, infrastructure, and sender health and recommend corrective actions.
• Deliverability expertise
  :
  Willing to gain deep understanding of email deliverability, such as email infrastructure, ISP behavior, and anti-spam regulations. Familiarize and master the use of email deliverability tools, such as Google Postmaster tools, SNDS, Spamhaus and many more.
• Excellent communicator who can resolve issues quickly, align cross-functional teams, and deliver clear training to raise deliverability knowledge across the company.

We are a profitable, fast-growing startup with a product that is transforming the industry. We value creativity, hard work, human connection, diversity, and being a great place to work!

• Competitive salary and a 13th-month bonus
• Performance bonuses based on company goals and your contributions
• Stock options for high contributors
• Personal development allowance of up to $1000/year
• Comprehensive healthcare coverage
• Flexible work hours with standard five-day workweek
• Modern office with top-notch equipment like a Macbook Pro
• Opportunities for career growth, including overseas options

If you're an innovative, forward-thinking Analyst who is willing to accept challenges, we'd love to hear from you.

Apply today and join us in revolutionizing the email marketing space!

We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics. Flodesk is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process.

To request a reasonable accommodation, please email