Head of Operations & Chief of Staff to the CEO, Artists STUDIO Company

About Artists Studio Company (ASC) Artist’s Studio Company (ASC) is one of London’s leading arts charities, celebrating over 30 years of supporting artists, makers and creative communities.

Our mission is simple: to enable artists and makers to build sustainable creative careers while making the visual arts more accessible to the public. We achieve this by providing affordable studio space, exhibition opportunities, business support, and creative work spaces across London. Today, ASC manages 13 buildings across six London boroughs , providing workspace for more than 850 artists and makers , alongside coworking facilities and gallery hire at our headquarters in Vauxhall.

We are entering an exciting new phase of growth, having recently acquired two additional properties to expand our impact. As our organisation continues to evolve, we are looking for an exceptional Head of Operations & Chief of Staff to the CEO to play a pivotal leadership role in shaping our future.

The Opportunity This is far more than an operational management position.

It is an opportunity for an experienced operational leader to become the CEO’s trusted strategic partner, helping translate vision into action while ensuring the organisation runs efficiently, compliantly and with excellence.

We’re looking for someone who enjoys seeing the bigger picture whilst never losing sight of the detail. Someone who naturally anticipates challenges before they arise, identifies opportunities for improvement, and creates systems that enable people and projects to thrive.

You’ll be equally comfortable leading people, improving processes, managing risk, supporting strategic planning, and representing the organisation when required.

If you are an experienced Head of Operations who enjoys building high-performing teams, solving complex operational challenges and making a lasting impact within a growing charity, we’d love to hear from you.

Key Responsibilities
Strategic Leadership Act as a strategic partner to the CEO, helping deliver the organisation’s long-term vision and objectives. Translate strategic priorities into practical operational plans. Identify emerging risks, challenges and opportunities, developing proactive solutions before issues escalat. Support organisational growth, change management and continuous improvement initiatives.

• Overseeing HR and the various charity’s departments including the functions of maintenance, compliance, finance, marketing and lettings.
• Deputise for the CEO when required, including representing ASC at meetings, presentations and public events.

Operations & Property Management Lead the day-to-day operations across ASC’s portfolio of 13 buildings. Ensure all sites are safe, secure, compliant and operating efficiently. Oversee facilities management, maintenance programmes and operational projects. Continuously review systems and processes to improve efficiency and service delivery. Manage the smooth operation of ASC’s Vauxhall headquarters.

Leadership & People Management Lead, mentor and develop operational and administrative teams. Foster a positive, collaborative and high-performing working culture. Oversee recruitment, onboarding, induction and HR administration. Champion staff wellbeing, learning and professional development. Support managers in developing effective teams and strong performance.

Finance & Organisational Performance Working alongside the CEO and Financial Controller, you will:

• Support budgeting, forecasting and financial planning. Monitor departmental budgets and operational expenditure. Help develop financial controls and organisational reporting. Support informed decision-making through operational analysis and performance monitoring.

Governance, Risk & Compliance Ensure the organisation maintains the highest standards of governance and compliance. Oversee Health & Safety, safeguarding, data protection, charity law, insurance and regulatory compliance. Lead organisational risk management, business continuity planning and policy development. Ensure compliance systems remain robust, proportionate and forward-looking.

Projects & Continuous Improvement Lead operational improvement projects across…