Retail Customer Service Associate

Position Summary

The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping. They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate Fed Ex Office products and services.

The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority.

• Full‑time employees are eligible to enroll in medical, dental, and/or vision coverage and participate in Flexible Spending Accounts (FSA) on date of hire.
• Part‑time employees who have completed 91 days of employment and worked a minimum average of 17 hours per week are eligible to enroll in medical, dental, and/or vision coverage and participate in FSA.
• 401(k) plan with company match after one year of service; eligibility begins on the first day of the month coincident with or following one month of service.
• Educational assistance up to $5,250 per calendar year for tuition and other allowable education expenses. Must be working at Fed Ex for 90 continuous days to receive reimbursement.
• Paid time off program includes holiday pay, bereavement time, vacation, and sick time. Vacation accrues based on position, hours worked, and years of service.
• Paid sick time accrues at a rate of one hour for every 30 hours worked, up to 72 hours, unless a higher amount is otherwise required by law.
• Holiday and floating holidays: 4 premium holidays, 2 non‑premium holidays, and 2 floating holidays.
• Paid parental leave for 2 weeks.
• Paid Military Leave up to 80 hours for full‑time or up to 40 hours for part‑time employees during short‑term military leave of 21 days or less.

• Follows instructions of supervisors and assists other team members in performing store functions.
• Assists in the training of store team members.

• Demonstrates consultative behaviors in a retail environment to understand each customer's individualized need.
• Provides customer expertise in printing, signs and graphics, and shipping product lines and can recommend appropriate Fed Ex Office products and services.
• Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs.
• Ensures all customer problems are resolved quickly and to the satisfaction of the customer.
• Takes complex customer orders using order systems and provides accurate pricing information.
• Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels.
• Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents.
• Maintains a safe, clean and orderly retail Store.

• Ensures confidentiality of customer data and careful handling of documents, media, and packages.
• Processes financial transactions using a Point of Sale terminal (POS), including handling cash and making change.
• Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability.
• Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage.
• Takes preemptive action to prevent errors and waste.
• Completes required financial paperwork and may assist with financial reporting including daily sales, close‑outs and bank deposits.
• Follows Fed Ex Office standard operating procedures as well as adhering to legal, HR, safety, customer service and security policies and procedures.

• Performs multiple tasks at the same time.
• Looks for opportunities to improve knowledge and skills within the retail…