Roadside Assistance Driver - Flatbed

Are you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community?

At AAA Northeast, as we continue to grow, our mission remains the same: helping and serving is a way of life. It’s why we’ve earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century.

Flatbed Technicians are responsible for providing safe and best in class roadside solutions for AAA members while ensuring positive member experiences in a tow vehicle or flatbed vehicle. Flatbed Technicians respond to member requests for service within a given ETA (estimated time of arrival), ensuring personal safety, member safety, and vehicle security. They educate members on possible issues, provide jump starts, replace flat tires, present vehicle entries and other related services.

When possible, they provide minor mechanical assistance to get the vehicle on the go; if unsuccessful, they tow disabled vehicles to repair facilities or other member requested destinations. They promote AAA products and services and ensure complete resolution of member issues. Flatbed Technicians achieve club performance standards for go rates and membership satisfaction.

Pay range: $21.50 - $25.75 per hour. Base pay may vary depending on job‑related knowledge, skills, shift differentials and experience. Annual bonuses and additional incentives are available. Employees may participate in medical, dental, vision, wellness, financial (6% 401k match) and other benefits.

Additional $2.75 per hour overnight shift differential on hours worked between 10pm and 6am.

Additional $1.75 per hour evening shift differential on hours worked between 6pm and 10pm.

Additional $1 per hour shift differential for working weekend hours. Differentials can be combined.

Sunday-Thursday 6:30am - 3:00pm.

• Accept calls and respond to Dispatch or members with ETA to destination. Locate members and greet them, managing their emotional state, calming angry or anxious members, providing reassurance and advice.
• Assess the safety of the scene on arrival to ensure the vehicle is in a safe location to provide service and avoid endangering the member.
• Provide efficient minor mechanical assistance (if trained and equipped) and towing services: ask probing questions to diagnose probable causes; make preliminary determinations of the best course of action and seek assistance when unsure.
• Follow safety procedures and provide battery boosts as appropriate.
• Tow vehicles as required, following club policies, the AAA towing manual, and manufacturer specifications.
• Maintain AAA’s high standard of service and image by keeping service vehicle and equipment in safe working order, conducting safety checks, and managing inventory.
• Follow traffic and motor vehicle laws to avoid injury, crashes, and damage.
• Represent the AAA brand positively in appearance and professionalism.
• Confirm and update service calls using the vehicle MDC computer, collect revenue accurately, and maintain confidential paperwork in accordance with club policies.
• Promote AAA products and services, including battery replacement and other offers, and coordinate with Dispatch to get members to their intended destinations.
• Work independently, use a variety of shifts to cover a 24/7 operation, and adapt to changing traffic, weather, and traffic conditions.
• Take special care to prevent damage and injury when locating charging points and handling vehicles.
• Other duties may be assigned.

• High School Diploma or GED required.

• Must be at least 21 years of age.
• Post‑secondary training in automotive mechanics and familiarity with electrical troubleshooting required.

• Active and valid driver’s license issued by a single state or jurisdiction required.
• DOT card pre‑hire and current within one year required.
• Satisfaction of a motor vehicle record check during pre‑hire screening and periodically during employment required.

AAA Northeast is proud of our diverse culture, fostered by the many talents, skills, passions, and expertise of our employees. We are an equal‑opportunity employer. We do not discriminate in recruiting, hiring, or promotion based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran’s status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class.

We thrive when our team members bring their whole selves to work.