Receptionist, Front Desk

What We Offer

We offer an environment of continuous development and growth with a thriving company culture, exceptional colleagues, and exceptional benefits. Our benefit package includes:

• Hybrid work options available and flexible hours
• No employee cost for dental and vision insurance
• Paid holidays and generous paid time off
• Educational assistance opportunities
• Multiple retirement plan options with company contribution
• Short-term and long-term disability coverage
• Flexible spending account with company contribution
• Life Insurance
• 529 College Savings Program
• $300 Wellness Reimbursement

The Receptionist, Front Desk assists in fulfilling LIPA’s purpose of clean, reliable, and affordable electric service for our customers on Long Island and the Rockaways by serving as the first point of contact for visitors and callers and effectively managing the front desk to ensure a professional and customer-focused experience for all visitors to LIPA headquarters.

This role will manage the front desk and LIPA lobby to ensure an organized, efficient and responsive operation, including greeting and assisting visitors, answering telephone calls, managing mail, and providing basic administrative support, as necessary.

• Greet guests and visitors to the LIPA headquarters front desk in a professional and customer-focused manner.
• Receive visitors, determine their needs and direct them accordingly.
• Answer, screen and forward telephone calls.
• Receive and relay messages on behalf of callers and visitors.
• Provide basic information to visitors and callers and escalated issues when necessary.
• Receive, sort, distribute and send out mail, packages and deliveries.
• Maintain a professional, clean and organized front desk and lobby area.
• Perform light administrative and staff support duties (e.g., filing, typing, copying, scanning, etc.)
• Schedule meetings, update calendars, and reserve conference rooms.
• Maintain contact lists.
• Handle sensitive information in a confidential manner.
• Partner with LIPA Security to ensure the front desk and lobby area remain safe and any potential safety concerns are promptly addressed.
• Work with LIPA Facilities team to ensure any front desk and lobby related facilities issues are addressed timely.
• Perform other duties as assigned.

• Good speaking and listening skills
• Professional demeanor with exceptional customer service skills
• Strong attention to detail
• Organizational and planning skills
• Interpersonal skills
• Ability to multi-task, prioritize and meet deadlines
• Ability to maintain confidentiality of information
• Ability to work independently and collaboratively with others
• Skilled in exercising good judgement
• Experience with Microsoft Office and computer programs such as Microsoft Word, Excel, and Outlook

• High School Diploma or equivalent
• Two (2) years of receptionist or administrative experience in a professional environment

• Some college

• $44,100 - $53,900

LIPA is an equal opportunity employer.

All people with disabilities are encouraged to apply.

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Gary Martens, Director, Human Resources and Administration.