Telephone Member Service Representative

Be part of a growing not-for-profit organization where People are Everything
—You are important to us. Help our members meet their financial goals and achieve their dreams. Let’s talk!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

• Competitive compensation with paid training
• Engaged Managers who value your input, are transparent, and provide coaching for your success
• Professional Development with growth opportunities and a supportive learning environment
• A friendly, inviting work culture filled with social activities that inspire creativity and collaboration
• Retirement Benefits, featuring a 401(k) with a generous match plus a defined pension plan
• Comprehensive benefits including Medical, Dental, and Vision coverage
• Employee Activity Groups that foster a sense of belonging and teamwork
• Tuition Reimbursement and School Loan Repayment plans for Full-Time employees
• Gym Reimbursement and Employee Wellness time off to support your health and wellness
• Flexible PTO options that include vacation payout and sick time incentive payouts
• Discounts on Employee Loans to help you create financial success
• Supplemental Benefits such as Pet Insurance, Legal plan, and AFLAC plans

• Ability to work in multiple queues (basic, advanced, advertise), while handling member and non-member telephone calls regarding multiple inquiry types which include but are not limited to:
  Credit union products and services, account/loan/line specific information and transactions (transfers, withdrawals, advances, payments, check orders, password & PIN resets, etc.), all while verifying member specific information to maintain the security of all account information
• Process and/or forward external payment requests from members
• Assist with member live chats
• Cross selling products and services
• Meet & exceed all productivity, sales and quality goals

• College degree or minimum two years relevant experience in the financial industry or in a customer service Call Center environment.
• Previous sales experience is preferred in the financial services industry.
• Must possess excellent verbal communication skills along with a positive, upbeat and enthusiastic personality.
• Professional telephone demeanor, the skills to handle difficult members with tact, empathy and professionalism, coupled with the ability to function with minimum supervision.
• Computer literate, with a working knowledge of Windows (Word, Excel, Outlook) and the internet. Must achieve Level 1 lending authority within four months of hire.

Find out what life at Jovia is like… https://(Use the "Apply for this Job" box below).-jovia