Ticket Seller | Nassau Veterans Memorial Coliseum

POSITION:
Ticket Seller DEPARTMENT:
Box Office

REPORTS TO:

Box Office Director/ Supervisor FLSA STATUS:
Hourly, Non-Exempt This is a part-time, event based, union, hourly position paying $23.61 per hour.

LEGENDS GLOBAL Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team.

Sound like a winning formula for you?

Box Office Ticket Sellers are responsible for providing exceptional customer service while assisting guests with ticket purchases, event information, seating inquiries, and other box office needs at Nassau Veterans Memorial Coliseum. Team members are responsible for accurately processing ticket sales, handling cash and electronic transactions, and providing knowledgeable, courteous, and efficient service throughout each event. The ideal candidate is friendly, customer-focused, dependable, detail-oriented, and comfortable working in a fast-paced, high-volume environment.

Candidates must demonstrate strong communication skills, maintain accuracy while handling transactions, and work effectively both independently and as part of a team.

• Open and close assigned ticket windows in accordance with established procedures.
• Accurately process and dispense tickets based on guest requests and event requirements.
• Process sales, credit/debit, and other approved forms of payment accurately and securely.
• Accurately count and reconcile sales and ticket inventory as required.
• Maintain accurate ticket counts for hard tickets and utilize ticketing systems to access counts for electronically printed tickets.
• Process ticket reservations and sales by telephone, mail, or other approved methods.
• Operate and manage the Will Call window in accordance with established procedures.
• Provide guests with accurate information regarding ticket prices, seating locations, event schedules, policies, and upcoming events.
• Assist guests with seating selections and provide recommendations based on availability and event requirements.
• Respond promptly and courteously to guest questions, requests, and service needs.
• Provide information regarding upcoming attractions, events, promotions, and venue offerings.
• Demonstrate exceptional customer service and maintain a welcoming, professional demeanor at all times.
• Accurately enter and retrieve information using the venue’s ticketing and computer systems.
• Maintain required records, files, reports, and transaction documentation.
• Demonstrate the ability to memorize, recall, and communicate relevant events, seating, pricing, and ticketing information.
• Maintain the confidentiality and security of company, event, guest, and financial information.
• Follow all box office policies, procedures, cash-handling requirements, and security protocols.
• Communicate effectively with Box Office Managers, Supervisors, event staff, and other venue departments.
• Perform…