Collections Specialist

Collections Specialist

We are looking for a Collections Specialist to support account recovery efforts for a long-term contract opportunity based in Uniondale, New York. This position focuses on managing a high volume of commercial collections while maintaining clear and detail-oriented communication with customers and internal teams. The ideal candidate will be comfortable reviewing account status, resolving payment issues, and using Excel to track collection activity and support reporting.

Responsibilities:

• Manage outreach to commercial accounts with past-due balances and work toward timely payment resolution.
• Review account histories, payment activity, and credit details to determine appropriate collection actions.
• Communicate with customers by phone and email to negotiate payment arrangements and address billing concerns.
• Maintain accurate records of collection efforts, customer responses, and next steps in internal tracking tools.
• Collaborate with internal departments to investigate disputed balances and clear outstanding issues affecting payment.
• Prepare and update collection spreadsheets, status reports, and aging summaries using Microsoft Excel.
• Monitor assigned accounts regularly to prioritize high-risk balances and escalate matters when needed.