Process and Performance Manager - Customs Broker Management

Shape smarter customs operations through innovation and collaboration!

Analyze performance, improve processes, and partner with cross-functional teams to ensure compliant, efficient, and reliable global logistics.

Bring your analytical mindset and help redefine operational success!

Your main tasks include, among others:

• Act as Competence Center Customs and be responsible for overseeing all processes related to outside brokerage services within AMERICAS
• Work to improve processes and drive efficiency whether handled locally or on the corporate level
• Work with process management persons or departments within the company regarding cross-functional subjects
• Provide support to operations especially regarding interfaces between transportation and broker processes
• Closely coordinate activities with proper counterparts at LTLS and LHT
• Liaison with relevant IT departments
• Analyze operational KPI’s covering performance and workload
• Regularly review and analyze customs-relevant material movements and KPIs for LTLS/LTCS customers as well as LHT
• All other duties as assigned or required

To thrive in this role, we value a combination of the following requirements:

• High school diploma/GED required
• Bachelor’s degree required
• Master’s degree desirable
• At least 3 years of professional experience required
• Fluency in English language required
• German language desirable
• Knowledge in Aviation MRO, aviation logistics, transportation, Import/Export, supply chain and/or industrial engineering required
• Knowledge in ProX academy, process management, performance management, power BI and/or Tableau desirable
• Excellent knowledge in Excel/Word/Access/PowerPoint/Visio
• Knowledge of SAP R/3 or other ERP system is desirable
• Excellent use of email, internet, and other computer tools
• Excellent detail oriented
• Excellent communication skills
• Willingness to travel
• Must possess a legal work permit in the U.S.