Senior ServiceNow Developer

We're growing our Enterprise Technology team and are seeking a Senior Service Now Developer to help deliver innovative and scalable Service Now solutions that support H&R Block's business objectives.

In this role, you will leverage your technical expertise to design, develop, configure, and support Service Now solutions across the platform. You will work closely with business stakeholders, product owners, administrators, and development teams to deliver high-quality solutions while promoting Service Now best practices and development standards.

The ideal candidate is a hands-on Service Now expert who enjoys solving complex business challenges, mentoring other developers, collaborating with offshore development teams, and delivering maintainable, scalable solutions on the Service Now platform.

• Design, develop, configure, and maintain applications and solutions on the Service Now platform.
• Collaborate with business stakeholders, product owners, and technical teams to understand requirements and translate them into effective technical solutions.
• Develop workflows, integrations, service catalog items, automation solutions, and custom applications using Service Now platform capabilities.
• Configure and support Service Now modules, including ITSM, Employee Center, Service Catalog, CMDB, Discovery, and other platform capabilities as needed.
• Create and maintain integrations with enterprise systems using REST, SOAP, Integration Hub, and other Service Now integration technologies.
• Perform unit testing, support user acceptance testing, and resolve defects throughout the development lifecycle.
• Participate in technical design discussions and recommend solutions that align with Service Now best practices and platform standards.
• Conduct code reviews and provide technical guidance to developers to ensure high-quality, maintainable solutions.
• Collaborate with offshore development teams to clarify requirements, review deliverables, and ensure successful implementation of solutions.
• Troubleshoot and resolve complex platform, integration, and application issues.
• Support platform upgrades, releases, and ongoing maintenance activities.
• Identify opportunities to improve automation, efficiency, user experience, and operational processes through Service Now capabilities.
• Document technical designs, configurations, and implementation details to support ongoing operations and knowledge sharing.
• Mentor junior developers and share knowledge of Service Now development practices and emerging platform capabilities.

• Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience.
• 5 years strong experience developing solutions on the Service Now platform.
• Experience with JavaScript, Service Now scripting, Flow Designer, Integration Hub, and platform configuration.
• Knowledge of Service Now development best practices, application design, and platform capabilities.
• Experience developing integrations using REST APIs, SOAP services, and other integration technologies.
• Strong understanding of software development lifecycle methodologies and agile delivery practices.
• Ability to analyze business requirements and translate them into technical solutions.
• Experience performing code reviews and mentoring other developers.
• Experience working with distributed or offshore development teams.
• Strong troubleshooting, problem-solving, and communication skills.
• Ability to manage multiple priorities and deliver high-quality solutions in a fast-paced environment.

• Service Now Certified System Administrator (CSA)
• Service Now Certified Application Developer (CAD)
• One or more Service Now Certified Implementation Specialist (CIS) certifications
• 5+ years of…