Food Services - Senior Supervisor

The Food Services Supervisor is responsible for overseeing daily food service operations to ensure high‑quality food production, exceptional customer service, and compliance with health and safety standards; supervises staff, coordinates workflow, maintains operational efficiency, and supports financial and service objectives; plays a leadership role in maintaining a positive team environment and delivering a consistent dining experience. A major focus of this position will be on retail and market operations.

• Support daily food service operations, with a focus on retail markets and retail operations
• Ensure food quality, pricing, sales, promotions, presentation, and service standards are consistently met
• Maintain price book and point of sale updates, including new items, sale items, price changes, and item descriptions
• Run data and analysis, analyze category sales and recommend actions
• Support food service operations staff, including training, development, and performance management; provide ongoing coaching and feedback
• Enforce policies related to attendance, safety, and workplace conduct
• Assist with recruitment and onboarding of new employees
• Address customer concerns and resolve service issues promptly and professionally; follow‑up and/or elevate as necessary
• Promote a culture of hospitality and teamwork
• Collaborate with procurement, operations, marketing, and vendor teams to ensure category objectives are aligned with organizational goals
• Support cost control initiatives, including minimizing waste and managing labor hours
• Ensure compliance with all local, state, and federal health and sanitation regulations
• Enforce food safety practices, including proper storage, handling, and preparation
• Conduct routine sanitation checks and support inspection readiness
• Promote workplace safety and proper equipment use
• Under management guidance and direction, research, develop, market, and implement new products, menus, recipes, and concepts
• Manage, plan, and execute special events
• Follow Collective Bargaining Agreement provisions; participate in labor relations activities as required, in coordination with Human Resources

Bachelor's Degree and 6+ years of relevant experience; or an equivalent combination of education and experience accepted. Required

Certifications:

None.

Employment with the University will require successful completion of background check(s) in accordance with University policies. Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.

The salary range for this position, including all possible grades, is $54,060.00 – $78,444.00. Salary Structure – Information on Penn State's salary structure.

Penn State provides a competitive benefits package for full‑time employees designed to support both personal and professional well‑being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off, including holidays, vacation, and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children.

For more detailed information, please visit our Benefits Page.

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact . Penn State is committed to and accountable for advancing equity, respect, and belonging.

We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university’s teaching, research, and service mission.