Membership & Outreach Manager-Tennis Center

Job Title

Membership and Outreach Manager – Tennis Center

Coordinator of Reservations, Membership, and Outreach

Managers must be committed to creating and leading a welcoming environment that enables members of the Penn State community to thrive. They must have the ability to multitask in a fast‑paced environment while providing excellent interpersonal skills and leadership. Managers must have strong problem‑solving and communication skills.

• Oversight of daily operations, including policy enforcement, shift promptness, troubleshooting technology, and staff and patron concerns.
• Perform membership and court time sales, administrative duties, answer the office phone, guide facility tours, and provide general customer service to patrons.
• Troubleshoot membership renewal and court time issues.
• Assist with the coordination of Campus Recreation outreach events and maintain digital outreach in facilities.
• Serve as a staff trainer and provide professional development opportunities to current employees.
• Assist with the evaluation and accountability of student staff and in the creation and maintenance of student employee schedules.
• Coordinate the Membership and Outreach – Tennis end‑of‑year employee appreciation event.
• Complete additional duties as assigned by supervisor.
• Oversight of Reserve My Court, Connect2 Tasks, and Counts.
• Monitor compliance with applicable regulations.
• Assist with training related to court grooming and maintenance.
• Develop and conduct monthly staff meetings and skill sessions.
• Assist with Membership & Outreach Attendant interviews and with the training and onboarding process.
• Provide performance feedback, recognize limitations, and work to improve while maintaining respectful communication with team members and patrons.

• Minimum of 150 hours as a Membership and Outreach Attendant.
• Must successfully complete PA State Police Criminal Background Check, PA Child Abuse History Clearance, and FBI Criminal Background Check.
• Successfully complete Pediatric and Adult CPR/First Aid after hire.
• Ability to interact with diverse groups across various situations.
• Demonstrated leadership and strong critical thinking skills.
• Promotion of Campus Recreation programs and services.
• Average of 12-15 hours worked per week, including a minimum of 6 hours per week in the Membership Offices at the Tennis Center Membership Office.
• Work will take place on the University Park Campus and in the State College Community, and must accommodate variable schedules including mornings, evenings, weekends, and university breaks.

University Park Campus and State College Community

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact .

Penn State is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness and a culture of belonging that supports equity initiatives and provides opportunities for engagement to help all members of the community thrive.