Member Service Representative

• Base Pay $14.5 / Hour
• Job Category PART TIME
• Employee Type Regular Part Time
• Manage Others No

We are looking for dedicated and friendly faces to create a welcoming environment for members of all backgrounds and abilities. Great opportunity in this role for potential advancement and become a coach, mentor, or supervisor. At the Y, strengthening community is our cause. If you think you have what it takes, apply today!

• Promote and sell memberships and services
• Learn to give quality tours according to the goals and interests of our members
• Give quality tours to potential new members
• Promoting and selling memberships as well as other YMCA programs (e.g., swim lessons, youth sports, personal training, etc.)
• Being knowledgeable about program offerings and proactively looking up accurate information online or through internal systems when needed
• Giving quality tours tailored to the interests of prospective members
• Scan member cards and greet by name
• Greeting members by name and scanning members in
• Build relationships and retain members / helping retain members
• Providing prompt, friendly, and professional service
• Answer member questions in a prompt, professional, and friendly manner
• Multitasking in a fast-paced environment while managing front desk responsibilities
• Attend paid trainings and meetings and learn new skills
• Participating in paid trainings and team meetings
• Work with a team to make a lasting difference in your community
• Performing light cleaning duties and helping with hospitality tasks (e.g., making coffee, folding towels, stocking supplies)
• Light cleaning, washing/folding towels, making coffee, stocking cups and creamer, and making our members feel valued and appreciated.
• Supporting your team to create a positive and engaging environment
• Schedule will be approximately 10 to 29 hours per week depending on the needs of the branch

• EEO:
  The YMCA provides equal opportunity in employment to all employees and applicants for employment regardless of race, color, religion, sexual orientation, national origin, sex, disability, age, or veteran status
• Risk Management:
  
  Risk management and Child Abuse Prevention is the responsibility of all staff and volunteers