Business Systems Analyst

Job Details

Job Location:

WTG Denver - DENVER, CO 80202

Salary Range: $75,000.00 - $95,000.00 per year

WTG is a leading provider of customized and reliable natural gas infrastructure solutions, dedicated to meeting the unique needs of end users in increasingly complex natural gas markets. With deep industry expertise and a collaborative approach, we develop, construct, acquire, own, and operate midstream pipeline infrastructure to serve power generators, local distribution companies (LDCs), small and large commercial and industrial users.

Founded in 1976, WTG has expanded its tailored pipeline solutions to address the growing demand of customers across the United States.

WTG is seeking a Business Systems Analyst to join its Business Solutions team as a hands‑on contributor across enterprise application projects and first‑line business system support. This is a project‑forward role: the majority of the work (60–70%) involves delivering technology initiatives that directly support WTG’s growth, including customer migrations tied to acquisitions, smart meter deployment support, system integrations between business platforms, and building out new solutions that improve how WTG operates and serves its customers.

The remaining 30–40% of the role is dedicated to front‑line end‑user support across WTG’s core business applications, including enterprise resource planning, customer billing, and work management systems. The ideal candidate brings practical experience supporting and configuring at least one enterprise business platform, knows how to work effectively with external software vendors on escalations and upgrades, and treats AI‑assisted tools as a standard part of their daily workflow rather than an afterthought.

This person is a self‑sufficient problem solver who can move between project delivery and support without waiting for detailed direction.

This role does not have direct supervisory responsibilities but may provide functional guidance to cross‑functional team members and end users during project delivery and support activities.

• Lead or contribute to customer migration work streams during mergers and acquisitions, including data mapping, validation, testing, and cutover coordination to ensure continuity of service for acquired customer bases.
• Support smart meter deployment initiatives by configuring business systems to receive, process, and store meter data, and by troubleshooting integration issues between field devices and back‑office platforms.
• Design, build, and test system integrations between enterprise applications, working with internal stakeholders and external vendors to ensure data flows accurately and reliably across platforms.
• Identify opportunities to extend or improve existing business applications, translating operational pain points into configured solutions, reports, or automated workflows that reduce manual effort.
• Participate in requirements gathering, solution design, user acceptance testing, and go‑live support for new application rollouts and major system upgrades.
• Document solution designs, configuration changes, and integration specifications so that institutional knowledge is retained and supportable long‑term.

• Serve as the first line of support for end users across enterprise resource planning, customer billing, and work management applications, triaging issues, resolving what can be handled directly, and escalating to vendors when necessary.
• Coordinate with external software vendors on support ticket escalations, patch deployments, and version upgrades, acting as the primary point of contact between WTG and the vendor support organization.
• Maintain system configurations, security roles, and user access across supported applications, ensuring that environments remain stable, auditable, and aligned with business requirements.
• Develop and maintain support documentation, quick‑reference guides, and training materials that enable end users to resolve common issues independently.
• Monitor application performance and…