IBM Sterling OMS Support Engineer

Key Responsibilities

• Serve as the primary escalation point for IBM Sterling OMS production incidents and issues
• Monitor application health, performance, and availability of the Sterling OMS environment
• Coordinate and manage P1/P2 critical incidents, driving resolution and communication to stakeholders
• Own the full incident lifecycle from detection to closure
• Drive root cause analysis (RCA) and post‑mortem documentation
• Identify recurring issues and lead problem management initiatives to eliminate them
• Maybe required to work in regular/on‑call weekends & regular overtime.
• Oversee day‑to‑day operations including batch jobs, order flows, and integration pipelines
• Maintain and improve runbooks, SOPs, and troubleshooting guides
• Ensure knowledge transfer from project teams to support teams
• Drive continuous improvement in support processes and tooling
• Review and validate change requests impacting Sterling OMS
• Coordinate testing and deployment of patches, hotfixes, and minor releases
• Ensure rollback plans are in place for all production changes
• Work on assigned tickets and ensure SLA adherence
• Participate in daily/weekly stand‑ups and status reviews with the support team
• Act as the bridge between offshore teams and business/client stakeholders
• Interface with business users, project managers, and senior leadership on support issues
• Provide clear, timely communication on incident status, root cause, and remediation
• Participate in CAB (Change Advisory Board) meetings and approve change requests

• Minimum 6 years of work experience in Application Support Stability
• On call support required in case of P1/P1 majors reported in operations
• Serve as the primary escalation point for IBM Sterling OMS production incidents and issues
• Monitor application health, performance, and availability of the Sterling OMS environment
• Coordinate and manage P1/P2 critical incidents, driving resolution and communication to stakeholders
• High School Diploma / GED

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.

We anticipate this job posting will be posted until 07/16/2026.

Accenture Flex offers a market competitive suite of benefits including medical, dental, vision, and long‑term disability coverage, a 401(k) plan, and paid time off.

Role Location | Hourly Salary Range

California | $70.00 to $80.00

Cleveland | $70.00 to $80.00

Colorado | $70.00 to $80.00

District of Columbia | $70.00 to $80.00

Illinois | $70.00 to $80.00

Maine | $70.00 to $80.00

Maryland | $70.00 to $80.00

Massachusetts | $70.00 to $80.00

Minnesota | $70.00 to $80.00

New York | $70.00 to $80.00

New Jersey | $70.00 to $80.00

Virginia | $70.00 to $80.00

Washington | $70.00 to $80.00

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