General Manager

About Vandelay Hospitality Group

For over a decade, Vandelay Hospitality Group has defined what it means to deliver iconic, enduring hospitality experiences. With a growing portfolio of distinctive brands and markets nationwide, we are driven by a passion for craftsmanship, connection, and the pursuit of excellence. Every Vandelay concept celebrates the spirit of American dining: timeless spaces, genuine warmth, and an uncompromising commitment to quality that leaves a lasting impression on every guest who walks through our doors.

As a General Manager with Jack & Harry's, you’ll play a pivotal role in bringing our vision to life each day. This is more than a leadership position; it’s an opportunity to shape culture, inspire excellence, and create experiences that define modern hospitality. You’ll lead a high-performing team with purpose and authenticity, oversee daily operations with precision, and uphold the elevated standards that set Vandelay apart.

What truly distinguishes Vandelay is our dedication to growth. Both for our company and our people. We are expanding across markets nationwide, creating meaningful pathways for advancement and development at every level. Many of our current senior leaders started as General Managers. We’re intentional about developing talent from within, and GMs who excel have clear visibility into Director and multi-unit career paths.

General Managers are given the tools, mentorship, and visibility to build long-term careers within an organization that rewards initiative, performance, and passion for the craft of hospitality.

• Lead, inspire, and develop a high-performing team that embodies Vandelay’s culture, values, and standards of exceptional hospitality.

• Create memorable dining experiences by exceeding guest expectations and demonstrating a genuine love for the art of hospitality.

• Foster a high-energy, service-oriented environment, modeling Vandelay’s standards of excellence and motivating your team to uphold them.

• Respond to guest concerns (both written and verbal) with professionalism, creativity, and a solutions-focused mindset.

• Oversee all daily operations with precision, ensuring seamless service, polished execution, and a consistently elevated guest experience.

• Drive financial performance by developing accurate forecasts and budgets, monitoring key metrics, and achieving labor, COGS, and profitability goals.

• Analyze monthly P&L statements, clearly articulate fluctuations, and present action plans during leadership meetings.

• Recruit, train, mentor, and retain exceptional talent, maintaining accurate training records and leading effective orientations that reinforce VHG culture and expectations.

• Build a strong leadership bench by coaching managers and supporting ongoing growth, development, and succession planning.

• Create and execute initiatives that increase sales, profitability, and guest check average through community engagement and smart business strategies.

• Uphold rigorous operational standards across service, culinary execution, sanitation, cleanliness, safety, and regulatory compliance.

• Ensure all food and beverage products are consistently prepared and served according to Vandelay’s recipes, portioning, and presentation standards.

• Oversee accurate purchasing, correct invoicing, and proper storage and rotation of all products to ensure freshness, quality, and cost control.

• Maintain the aesthetic and physical upkeep of the restaurant, both inside and outside, ensuring a polished and inviting environment.

• Ensure all restaurant paperwork (including daily reports, payroll, purchase orders, and HR documentation) is completed accurately and on time.

• Identify and respond to safety hazards promptly, ensuring a safe working environment and adherence to all local, state, and federal regulations.

• Lead weekly manager meetings and participate in scheduled GM meetings to communicate updates, align on goals, and strengthen team cohesion.

• Use guest feedback and reviews to drive continuous improvement, implementing action-based strategies that elevate the guest experience.

• Apply fair, consistent disciplinary actions aligned with…