Service Center Representative Level One

Posting Details

Position Information

Pay Rate: $15.00

As a Service Center Representative, you will perform routine clerical support while providing customer service to all residence hall students and customers, both in person and over the phone. You will also be responsible for maintaining the reception area and processing mail and packages. You will be considered the face of the residence halls while interacting with a wide range of students and customers.

You will learn “real world” work skills like time management, professional excellence, balancing of priorities, interpersonal communication, and working as a part of a diverse team. You will also gain a deep understanding of how an operation functions and how to build relationships while demonstrating outstanding customer service.

• Provide routine clerical support within a residence hall reception area
• Answer phones, process mail and packages, assist in maintaining records and accounts
• Greet visitors and clients
• Provide in-house residence hall security and customer service through the day/night
• Greet students and guests while checking identification
• Report and respond to incidents within the residence halls

• Enrolled as a student at Michigan State University (during academic year)
• Demonstrated commitment to outstanding customer service
• Motivated self-starter and able to complete tasks in a timely manner with minimal supervision
• Good communication skills (written and verbal)
• Positive and respectful, especially when working with a diverse population
• Dependable and reliable
• Must be able to work daytime, nighttime & weekend shifts. ( Must be able to work two shifts every week and two shifts every other weekend)
• Must be able to work 15-20 hours a week in the fall semester and spring semester of

• Must be able to work nights/weekends
• May be necessary to work over semester breaks and holidays
• Be able to start ASAP

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.

Physical Demands Work Hours Work Location 1855 Place/University Apartments Service Centers (Loc)

• Resume

• Cover Letter