Information Technology Technician

West Pierce Fire & Rescue (WPFR) is hiring an Information Technology Technician with a tentative start date of August 1. The IT Division is located at Station 20 in Lakewood, WA. This position is required to perform work at multiple locations and is not fully remote.

The Information Technology Technician is responsible for resource management of various data processing systems which are maintained both on site and software as a service (SAAS) cloud based systems. The position shall provide day-to-day, long-range, implementation, maintenance, and operation of data processing hardware and software resources using multiple operating systems.

WPFR provides an excellent benefits package, pay incentive opportunities and generous paid leave. Please see the Benefits tab for detailed information.

Schedule options (Monday-Friday) include: five 8-hour workdays, four 10-hour workdays, or five 9-hour workdays (reduced to a 40-hour workweek average by earning 5 hours of flex time for each full week of work to be scheduled off during the calendar year). Schedule and any portion of assigned duties performed remotely shall be approved by WPFR.

Our primary form of communication is email. Dates subject to change without notice; we will communicate any changes via email.

Application period closes at 5:00 (PDT) on Wednesday, June 24. You must submit the  online application. It is required to attach a cover letter and resume within the online application. The field labeled Other may be utilized for letters of recommendation (maximum of three) and/or applicable certifications.

Notifications by June 29. Candidates selected for interviews will receive an invite via email. This will include instructions on how to self-schedule from your Government Jobs account. Candidates not proceeding will receive email notification of status this date as well.

Interviews the week of July 6. We anticipate two days for interviews and may consider remote for those living out of the area. Dates, times and remote options will be provided via the interview invite emails sent on June 29.

Conditional offer is anticipated by July 9. The conditional offer of employment is subject to successful completion of a criminal background investigation and driving abstract review. WPFR pays all costs associated with conditions. Reference(s) will be requested once the other conditions are completed.

We anticipate a hire date of August
1. This will be determined by successful completion of the conditions. New employees serve on a probationary period for 12 months following hire date.

Questions? Please contact Human Resources via email employment.

The position shall report to and is accountable to the Information Technology Manager. Performance is evaluated by the Information Technology Manager through observation of daily activities, program effectiveness, and degree of harmony with community members, co-workers and related outside agencies.

The position shall normally work a 40-hour work week schedule, with flexible hours to meet the needs of the District and is exempt from overtime under the FLSA and Washington State Computer Employee Exemption status. Attendance at required meetings, functions and standby/response to certain equipment emergencies during evening hours, weekends and holidays is necessary of the position.

• Resource management of data processing system hardware and software, to include but not be limited to local-area and wide-area networks, file servers, telecommunication equipment, and other related data processing and database management information technologies through equipment installation, preventative maintenance, and physical operation of equipment, reconfiguration, and end user support.
• Perform cyber security monitoring and mitigation on all Information Technology Systems.
• Provide technical support to the Information Technology Manager.
• Provide technical assistance to end users.
• Responsible as directed for the research, recommendation, implementation, and maintenance of hardware, software, SAAS, NAAS and associated equipment, which could contribute to the efficiency of the District and/or emergency response system.
• Perform daily Systems Manager functions on Windows server and current software version loaded on personal computers connected to those server systems via a local-area or wide-area network.
• Perform data backup, troubleshoot hardware, software SAAS, NAAS and interfaces using best practices.
• Perform interface support to the graphical information systems (Arc Info & Arc View) and other ESRI products.
• Provide a liaison function for members of other agencies while performing computer support.
• Develop and utilize training techniques and methods which insure optimum utilization of data systems equipment by district personnel.
• Resolve and assist in extraordinary or difficult work problems associated with data processing equipment.
• Provide oral, written and graphic presentations and develop and…