Service Delivery Supervisor

Coordinate library service delivery by recruiting and supervising student assistants and ensuring customers receive friendly, efficient front-desk support.

You’ll play a key part in ensuring our library runs smoothly by coordinating service delivery, supervising our casual Student Assistants, and supporting customers with helpful, timely assistance. You'll manage rosters, contribute to enrolment support, and help keep our library welcoming, organised, and well‑resourced.

Some tasks of the role include:

• Recruiting, training, and supervising Student Assistants
• Preparing and managing Enquiries Desk rosters
• Coordinating communications, meetings, and training for service teams
• Backing up interloans, distance loans, and short loans functions
• Providing friendly, efficient frontline library services

This permanent role is based at our Lincoln Campus and works 37.5 hours per week (1.0 FTE). Due to the nature of the work, you will be based fully on campus during your standard hours.

From time to time, you will need to respond to messages in the evenings or weekends to resolve urgent rostering issues—for example, when staff call in sick for an upcoming shift. This responsibility is balanced with agreed flexible hours during the week (such as the option to finish early on a set day).

It would be an advantage if you were available to work on Thursday evenings or Sundays.

The salary for this position is $65,000–$72,000 per annum, depending on experience.

To be successful in the role you will have

• Experience working in libraries, ideally within an academic environment
• Strong interpersonal skills and a flexible, customer‑focused approach
• Ability to work collaboratively while also taking initiative
• Sensitivity to bicultural needs and diverse student communities
• Sound judgement, discretion, and professionalism
• Ability to perform duties such as shelving, pushing trolleys, and working at service points
• Alignment with Manaakitaka and Lincoln University values.

Join a supportive, inclusive community that values diversity, wellbeing, and professional growth. Benefits include:

• Flexible, family‑friendly work and free on‑site parking
• Professional development & mentorship to grow your career
• Generous leave entitlements –six weeks of paid leave per year (based on 1.0 FTE)
• Annual salary reviews to recognise your contribution
• Eye care support – contributions toward eye tests and glasses
• Southern Cross employee benefits
• On‑campus gym with discounted membership
• On‑site early childhood centre with staff discounts
• A social culture – friendly people, supportive teams, and plenty of opportunities to connect through events, clubs, and activities
• A vibrant campus: beautiful grounds, cafés, and a collaborative atmosphere

Te Whare Wānaka o Aoraki | Lincoln University is a specialist institution dedicated to impactful research and higher education that supports land‑based industries in New Zealand and globally.

Our campus sits at the heart of the Lincoln research precinct, complemented by university‑owned farms and research stations that blend education, research, and hands‑on learning. At Lincoln, students are at the heart of everything we do—we empower them to grow their potential and contribute to a more sustainably productive world through world‑class teaching and research.

As a progressive university with an ambitious vision, we value a professional workforce that reflects the diversity of our community. Our staff engage with students, parents, government, iwi, and external stakeholders, upholding Lincoln University’s reputation through their work.

Our Te Tiriti o Waitangi commitments begin with mana whenua. We honour our special relationship with Ngāi Te Ruahikihiki and Te Taumutu Rūnanga, embedded in our He Tūtohinga Whakamātau | Charter of Understanding.

Ready to apply? Submit your CV and a cover letter that highlights your fit - tell us why you want this role and what motivates you to join Lincoln University.

We are committed to fostering a diverse and inclusive community where everyone feels valued and supported, and we welcome applications from people of all backgrounds.

We are only considering applicants who have current unrestricted legal working rights in New Zealand. We are unable to provide visa sponsorship for this role.