Administrative Assistant Position

Synergy Home Care Upland is looking for a Part Time Administrative Assistant. The individual acts as the primary point of contact for an organization, managing the front desk by greeting visitors, answering phone calls, assisting with the recruiting process, handling mail, and providing general administrative support.

The primary responsibility also includes assisting with recruiting. The Administrative Assistant will be responsible for helping as needed in areas of office organization, intake, recruiting, scheduling, and providing support for on‑call duties every other weekend.

• Customer service skills and phone answering experience.
• Proficiency in Google Suite, Excel, Word, and other computer applications.
• Knowledge of scheduling software (Axis Care or similar) or CRM preferred.
• Good time management skills.
• Excellent communication skills, both verbal and written.
• Valid driver’s license and reliable transportation.
• Knowledge of scheduling and on‑call procedures (preferred).
• Proficiency in office software and applications (e.g., Microsoft Office, spreadsheets, databases).
• Experience working in a home‑care agency environment (preferred).

• Operate a multi‑line phone system to receive and direct incoming calls, obtaining caller’s name and purpose.
• Triage calls efficiently and direct them to the appropriate staff.
• Answer basic questions for caregiver applicants or prospective new clients.
• Assist with recruiting, including reviewing resumes, setting up interviews, orientation, and training.
• Collect and distribute client documentation and supplies, dropping off brochures at medical sites.
• Manage and update caregiver databases, ensuring data integrity and accessibility.
• Support quality assurance initiatives, including gathering feedback and conducting satisfaction surveys.
• Collaborate with team members to ensure seamless communication and coordination.
• Participate in the on‑call rotation, answering after‑hours calls.
• Assist in backup caregiving for last‑minute call‑offs or requests.
• Assist with other office duties as assigned.
• Inventory, order, organize, and store all office supplies.

• Competitive pay rate.
• Opportunities for professional advancement and growth.
• Training and development.
• Supportive and collaborative work environment.
• Flexible scheduling options to accommodate personal needs (part‑time).

This job description is not intended to be all inclusive. The employee will be expected to perform other reasonable duties as assigned.