Caregiver Administrative Assistant

Synergy Home Care Upland is looking for a Part Time Administrative Assistant. The individual acts as the primary point of contact for an organization, managing the front desk by greeting visitors, answering phone calls, assist with recruiting process, handling mail, and providing general administrative support.

The primary responsibility also includes assisting with recruiting. The Administrative Assistant will be responsible for helping as needed in areas of office organization, intake, recruiting, scheduling as well.
Should be available every other weekend for On-Call support.

• Customer services skills and phone answering experience.
• Proficiency in computer skills (Google Suite, Excel, Word, etc)
• Knowledge of scheduling software (Axis Care or similar) or CRM preferred.
• Good time management skills
• Excellent communication skills, both verbal and written
• Should have a valid driver License and reliable transportation.
• Knowledge of scheduling and on-call procedures (preferred)
• Proficiency in office software and applications (e.g., Microsoft Office, spreadsheets, databases)
• Experience working in a home care agency environment(preferred)

• Operates multi-line phone system to receive and direct incoming calls. Obtains caller’s name and purpose of call.
• Efficient in triaging calls and directing them to the right staff.
• May answer basic questions for caregiver applicants or prospective new clients.
• Assist with recruiting (going through hiring database, making calls, reviewing, resumes, and setting up interviews, orientation and training)
• Collect and distribute client documentation and supplies dropping off brochures to medical sites.
• Manage and update caregiver databases, ensuring data integrity and accessibility.
• Support quality assurance initiatives, including gathering feedback and conducting satisfaction surveys.
• Collaborate with other team members to ensure seamless communication and coordination.
• May participate in the on-call rotation, answering after-hours calls.
• Able to assist in back up caregiving for last minute call offs and/or requests.
• Assist with other office duties as assigned.
• Inventories, orders, organizes, and stores all office supplies.

• Competitive Payrate
• Opportunities for professional advancement and growth
  
  Training & development
• Supportive and collaborative work environment
• Flexible scheduling options to accommodate personal needs (part-time)

This job description is not intended to be all inclusive. The employee will be expected to perform other reasonable duties as assigned.