Treatment Coordinator

Orthodontic Treatment Coordinator Upland, CA | Full-Time | Compensation: $28–$32/hour DOE + Bonus Opportunities About Dr. Gray Orthodontics At Dr. Gray Orthodontics, we are passionate about creating confident, healthy smiles while delivering an exceptional patient experience in a welcoming and supportive environment.

We are seeking a friendly, motivated, and patient-focused Orthodontic Treatment Coordinator to join our team.

Position Summary The Orthodontic Treatment Coordinator serves as the primary point of contact for new patients and their families during the consultation process. This role is responsible for presenting treatment recommendations, discussing financial arrangements, coordinating treatment starts, and helping patients feel informed, comfortable, and confident in their treatment journey.

Essential Duties & Responsibilities Welcome and guide new patients through orthodontic consultations

Present and explain treatment plans, timelines, and expected outcomes

Review treatment fees, insurance benefits, financing, and payment options

Prepare financial agreements and obtain required documentation

Follow up with pending patients to support treatment acceptance

Coordinate treatment starts and scheduling with the clinical team Maintain accurate patient records and required paperwork

Provide exceptional customer service and build strong patient relationships

Support practice growth by tracking treatment acceptance and conversion goals

Qualifications1–3 years of orthodontic, dental, healthcare, sales, or customer service experience preferred

Treatment coordinating experience preferred

Strong communication and interpersonal skills

Excellent organizational skills and attention to detail

Ability to multitask in a fast-paced environment

Professional demeanor and positive attitude

Proficiency with practice management software and Microsoft Office preferred

Additional Compensation Plus monthly or quarterly bonuses tied to:

Treatment acceptance

New patient starts

Production goals

Practice collections

Benefits

Eligible full-time employees may participate in company-sponsored benefits, including medical, dental, vision, PTO accrual, paid holidays, 401(k), and additional voluntary benefit offerings.

Dr. Gray Orthodontics is an Equal Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.
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