Police Dispatcher II LATERAL (Part-Time

Dispatcher II

Receives calls, complaints, and inquiries from the public for police, fire, medical, or other emergency and non-emergency services over the phone; answers 911 calls; screens incoming calls to determine necessity, priority, and type of response required in accordance with established procedures.

Dispatches public safety emergency units using a computerized dispatch system, including determining priority of the emergency and contacting and sending an appropriate response unit.

Maintains contact with field units, including accounting for location and status of units and maintaining records of field calls; sends back-up units, as necessary, ensuring the safety of field units.

Operates computer, telephone, radio console, and telecommunication equipment simultaneously while performing dispatching activities.

Enters, updates, and retrieves a variety of records from computer databases, including stolen vehicles, vehicle registration information, weapons information, and warranted or missing persons; ensures databases are accurate and have the most up-to-date information; alerts supervisor of database discrepancies or necessary updates.

Accesses federal, state, and local law enforcement information databases to obtain information regarding outstanding warrants, criminal history, stolen vehicles, and property, records information, and vehicle registration data; relays such information to sworn staff; monitors 24-hour teletypes and responds or escalates requests as appropriate.

Provides initial non-emergency contact with the public and representatives of other agencies for services; determines the nature of the contact; provides factual information regarding services, policies, and procedures; directs the caller to the appropriate individual or agency; coordinates emergency calls with outside agencies for aid and assistance.

Processes new and recalled warrants; verifies warrant information is accurate; confirms warrants are valid; maintains existing warrant files.

Monitors alarm panel for City businesses and Police Department video surveillance cameras.

Acts as a liaison to the public and representatives of other agencies for the department; provides initial non-emergency contact with the public and representatives of other agencies for the requesting of police records or related services; determines the nature of the contact; provides factual information regarding services, policies, and procedures; directs the caller to the proper individual or agency.

Maintains accurate departmental and law enforcement records and files; researches and compiles information from such files; performs a variety of filing, indexing, and other general clerical work.

Attends necessary training, shift briefing sessions, participates in drills, and test scenarios to prepare for unexpected emergencies.

Assists with searching, monitoring, and/or escorting female detainees and their children, as necessary.

Observes and complies with City and mandated safety rules, regulations, and protocols.

Performs other duties as assigned.

Lateral Requirement:
Completion of the California Commission on Peace Officer's Standards and Training (POST) Public Safety Dispatcher course.

Knowledge of:

• Principles, practices, procedures, techniques, and terminology used in law enforcement and public safety dispatching, including computer-aided dispatch and related emergency systems.
• Basic functions of law enforcement agencies.
• Techniques for eliciting and providing accurate and timely information in emergency situations.
• Operational characteristics of communications equipment including telephone, radio, pager, and computer-aided communication systems, and related devices.
• Terminology used in dispatch operations.
• City and County geography, maps, streets, and landmarks.
• Applicable federal, state, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility.
• Methods and techniques of conflict resolution.
• Principles and practices of data collection and report preparation.
• Principles and procedures of recordkeeping.
• City and mandated safety rules, regulations, and protocols.
• Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
• The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
• Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.

Ability to:

• Assess and prioritize emergency situations while remaining calm and using sound, independent judgment.
• Dispatch appropriate response units for a diverse range of emergency situations.
• Quickly and accurately disseminate information.
• Effectively communicate with upset and irate callers; obtain necessary information from individuals in stressful or emergency situations.
• Compile and summarize information to prepare accurate,…