Information Technology Specialist

The City of Upland is seeking a customer-focused and technically skilled professional to join our dynamic team of four in the IT Division including the IT Manager, one Senior IT Specialist, and two IT Specialists. This position plays a vital role in supporting the City’s technology infrastructure by ensuring the reliability, security, and performance of computer systems, networks, servers, telecommunications, and audiovisual equipment.

As part of a collaborative Information Technology team, you will help keep City operations running efficiently while providing exceptional technical support to employees across all departments.

The ideal candidate will possess strong technical knowledge and hands‑on experience with desktop support, network administration, server maintenance, cybersecurity, and troubleshooting a wide variety of hardware and software systems. This role also includes supporting Active Directory, mobile devices, website functionality, audiovisual systems, and technology projects while working closely with vendors and end users to deliver effective technology solutions. Success in this position requires strong problem‑solving abilities, excellent communication skills, and a commitment to outstanding customer service.

The best candidates are proactive, adaptable, and passionate about technology. They enjoy solving complex technical challenges, continuously learning emerging technologies, and building positive relationships with users at every level of the organization. If you’re looking for an opportunity to make a meaningful impact while supporting the technology that powers City services, we invite you to apply and become part of the City of Upland team.

• Education Incentive: Additional compensation over an employee’s base salary for a job’related degree above the minimum requirements required of an employee’s position.
• Holiday: City Hall and most city departments will be permanently closed from Christmas Day through New Year’s Day.
• 3% increase in base effective 6/20/27.

• Performs a variety of specialized and technical end‑user support duties; creates and modifies user accounts; serves as first responder to user problems and issues; diagnoses and resolves issues; collaborates with other information technology staff and/or third‑party vendors to resolve complex problems.
• Performs responsibilities according to the IT Department’s defined processes and procedures and Service Level Agreements (SLAs).
• Monitors all open incidents, regardless of assignment.
• Installs, configures, and upgrades desktop computers and associated hardware and software across disparate platforms; loads and tests specialized applications and security devices; ensures connectivity to network and communication systems.
• Installs, configures, and maintains network hardware, software, peripherals, and devices, including but not limited to routers, interfaces, wireless access points, servers, virtual private networks, and firewalls, for functionality and security.
• Performs a variety of technical tasks in support of physical and virtual server infrastructures, including installing, configuring, maintaining, and monitoring hardware and software upgrades and security to ensure effective server performance; performs server maintenance checks and back‑ups.
• Installs, configures, maintains, troubleshoots, and monitors telecommunications systems including voice, data, and audiovisual communications infrastructure and equipment.
• Videotapes and telecasts City Council meetings, special meetings, and other meetings as necessary.
• Researches, orders, sets up, troubleshoots, and maintains cellular/mobile devices.
• Maintains and supports Active Directory servers and services by adding, removing, and/or editing users; creates access rights for users and user groups; sets up and maintains security through proper configuration and system access monitoring; sets up and maintains group policies.
• Develops, monitors, and maintains City website and social media design and content, accessibility, and architecture in compliance with City design and content standards and federal, state, and local regulations; ensures proper functioning…