Cafe General Manager

overview

cafe general manager (food services)

cafe general manager summary/objective: our general managers create environments in which people are inspired to grow. Their go-getters and brand ambassadors sharing the beaming story within their community and amongst their team. This position contributes to the success of beaming by providing exceptional customer service experience to your internal and external customers. Our general managers thrive on empowering the lives of their team through coaching and development;

they analyze the business and provide feedback, excel in sales generation and cost management. Most importantly, our general managers are committed to a disciplined mindfulness that everything matters and brings an added value to the human experience and our growing company.

• ensure speed of service by providing guests an incredible experience in an accurate and timely manner from when they place order (5-8 mins)
• contribute to team and guest positive culture and/or environment
• demonstrate world class hospitality: great customer service (great: greet guests, respect them/team, explain the menu/company, add-ons/app, thank)
• demonstrate professional communication by reading verbal and non-verbal cues
• obtain and demonstrate retail supplement education and product knowledge
• up-share product (recommending boosts and items that compliment)
• demonstrate and communicate our company core values
• answer phones with proper and professional etiquette (expectation before 2 rings)
• adaptability (team dynamic and customer-facing)
• sample in-store daily and offsite at events when specified and agreed upon
• review communication board for daily education, insights, and company goals
• consistently demonstrate calm demeanor: able to work in a fast-paced environment
• learning/growth mindset: ability to treat mistakes as learning opportunities for improvement

operational excellence

• complete daily opening and closing checklist and tasks
• prepare food and beverage to build guide recipe and standards
• ensure correct measurements are when following all food and drink recipe preparations
• complete tasks in a timely manner as designated by management
• invoice checking to verify product is correct
• stock incoming orders and merchandising products accordingly
• fill out waste log and other tracking documents
• wash blenders and kitchen utensils
• be proactive to communicate with management if product running low
• comfortable with excessive noise from blenders, juicers, and other equipment
• fulfill 3rd party and online orders accurately and in a timely manner with complementing cutlery and disposables
• follow daily and weekly deep cleaning calendar in store
• participate in monthly and quarterly meetings
• taking timely duty-free meal period(s) and/or rest break(s)
• contribute and provide feedback for closing manager reports each day
• proficiency in the use technology and pos systems
• possess a food handlers certification
• check expiration on mto and retail product offerings, daily
• practice fifo product handling
• practice knife safety
• schedule requests must be presented to management 2-weeks in advance.
• count monthly store inventory
• hold marketing events (e.g. Samplings)
• schedule breaks/lunches for team per operational standards
• complete and send closing manager reports each day

• recruit incredible talent by navigating through and responding to applicants daily, scheduling welcoming and professional interviews, demonstrating 'red carpet' onboarding to company standard.
• train: following current 4-day training program and feel free to suggest improvements
• communication: promptly and respectfully communicate when team members are falling short of company standards and/or policies and conduct requirements
• praise: reward and recognize team members who are meeting or exceeding company standards, exhibiting excellent behavior and great customer service when completing tasks
• schedule: promptly create and post team schedule (two weeks out is the standard)
• measure performance: compliance to ops dashboard metrics weekly
• be a good partner to neighboring tenants, vendors, and property management.
• stay in compliance with health, building, and fire code
• facilitate monthly inventory counts
• place orders on time, to company providing cadence, and meeting minimums
• invoice tracker; piq; ctuit posting
• edp completed for every team member, every quarter

• at least 2 years of general management experience
• experience in assisting the supervision of a team with at least 5 members (e.g., baristas, shift leads, assistant general manager)
• ability to coach and develop selling skills
• ability to deliver exceptional customer service and achieving sales goals; proven ability identifies business trends and reacts quickly to the needs of the business
• previous success identifying, developing, and retaining strong team members
• high school degree or equivalent required; bachelor’s degree or equivalent certification in business, retail/restaurant/hospitality management preferred
• proficient in english (verbal and…