Customer Service & Retail Sales Floor - Colonies Crossroads Rack

Job Description

Are you ready to thrive in a fast‑paced, high‑energy environment? As a Nordstrom Rack team member, you’ll be continuously moving and collaborating with teammates to create a welcoming and inclusive atmosphere for all customers. You’ll ensure a quick and easy customer experience and keep the store clean and clutter free. Flexibility is key, as you may occasionally work in different areas of the store to maintain the cleanliness of the floor and stockrooms and help customers find great deals.

We have roles available in Sales, Customer Service, Stock, and Fulfillment departments. Discuss which role interests you most during the interview process.

• Work with the team to ensure the salesfloor stays runway‑ready, sized, and filled through re‑merchandising and straightening throughout the day.
• Assist customers when cashiering with a variety of transactions across different platforms (in‑store, online, and mobile), operating a point‑of‑sale system, bagging items of all sizes, handling bulky items, and ensuring a seamless and friendly experience.
• Create a smooth fitting‑room experience when supporting as a fitting‑room attendant by greeting and assisting customers and sorting and returning clothing to the floor.
• Keep the stockrooms organized and ensure merchandise is properly checked in and accurately ticketed.
• Demonstrate expertise in all technologies used in the store environment.
• Adhere to all operational, merchandise, and asset protection standards.
• Promote initiatives such as the Nordstrom Rewards program.

• Receive, unload freight, unpack and deliver newly arrived merchandise to selling departments.
• Fulfill customer orders in a timely manner following quality standards.
• Prepare and ship customers’ orders following quality, packing, and shipping standards.
• Utilize inventory management systems to scan, process, and research merchandise shipments in accordance with inventory control processes.
• Assist in maintaining clean and organized selling floors and stockrooms.
• Provide general support to the store, such as setting up special events, organizing backroom, markdowns, and relocating store fixtures.

• Clear, effective communication with strong interpersonal skills.
• Accountability, initiative, and a high level of ownership.
• Organizational skills, attention to detail, and ability to prioritize multiple tasks in a fast‑paced environment.
• The ability to work a flexible schedule based on business needs.
• Physical Requirements:
  • Continuous movement for 6‑8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching to handle merchandise and assist customers.
  • Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
  • Handle bulky and sometimes awkwardly shaped items, including reaching for and lifting these items above the head.
  • Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.
  • Stock and Fulfillment only:
    Frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.

The pay range(s) below has been provided in compliance with state‑specific laws. Pay ranges may differ for other locations.

$18.85 – $19.65 Hourly

• Medical, Vision, Dental, Retirement and Paid Time Away.
• Life Insurance and Disability.
• Merchandise Discount and EAP Resources.
• Performance‑based incentives or bonuses may be available.
• Eligibility requirements may apply based on location, job level, classification, and length of employment.