Client Service Supervisor

Introduction

At Gallagher, we help clients face risk with confidence by providing a client‑centric suite of consulting tools and advanced data and analytics. We focus on improving clients’ risk profiles, building trust, and enabling our employees to take ownership of their careers while making a meaningful impact for the businesses we serve.

The Client Service Supervisor will lead a Commercial team that delivers high‑quality, efficient service to clients. Reporting to the Client Service Director, you will shape the future of the branch by driving client satisfaction, retention, and operational success. You will manage multiple priorities, leverage technology, and cultivate a culture of performance and continuous improvement.

• Supervise and mentor a team of Client Service professionals, providing guidance, feedback, and support to help them grow and succeed.
• Oversee the renewal process, ensuring timely and high‑quality delivery of tailored solutions to clients.
• Collaborate with the Branch Manager and Client Service Director to align team goals with branch strategy.
• Identify opportunities to improve client retention and satisfaction by analyzing client needs and recommending additional services or coverage.
• Conduct regular audits to ensure compliance with regulations and maintain high service standards.
• Manage and maintain accurate client and policy data using Gallagher’s systems.
• Leverage Gallagher’s technology to streamline processes, enhance productivity, and deliver exceptional results.
• Balance multiple priorities effectively, ensuring all tasks are completed on time and meet client and business expectations.

• Bachelor’s degree with 5+ years client service and/or claims management experience, or high school degree/GED with 10+ years experience.
• 1+ years supervisory experience with a proven ability to mentor and develop team members.
• Property and Casualty Insurance License.
• Ability to explain complex issues in simple terms and communicate effectively with clients and team members.
• Experience designing and implementing productivity and service improvements is a plus.
• Collaborative mindset and commitment to delivering results.

We offer a competitive and comprehensive compensation package. The base salary range reflects the anticipated low end and high end for this position. Compensation is influenced by experience, education, market/geography, and other factors. In addition to base salary, we provide a wide range of benefits.

• Medical, dental, and vision plans starting from day one.
• Life and accident insurance.
• 401(k) and Roth options.
• Tax‑advantaged accounts (HSA, FSA).
• Educational expense reimbursement.
• Paid parental leave.
• Digital mental health services (Talkspace).
• Flexible work hours (availability varies by office and job function).
• Training programs.
• Gallagher Thrive program – digital fitness and wellness initiatives.
• Charitable matching gift program.
• Additional benefits for full‑time positions; details for other roles will be provided during selection.

Gallagher embraces our employees’ diverse identities, experiences, and talents. We believe that all persons are entitled to equal employment opportunity and prohibit discrimination on the basis of race, color, religion, creed, gender, sexual orientation, gender identity, marital status, parental status, age, national origin, disability, veteran status, or any other protected characteristic. Equal employment opportunity will be extended in all aspects of the employer‑employee relationship, and reasonable accommodations will be made for qualified individuals with disabilities unless it would impose an undue hardship.