Office Support Associate

Responsibilities

• Processes space requests for select classroom and outdoor facilities in accordance with departmental and campus policies related to facility use via an online reservation system (Ad Astra).
• Identifies special needs and directs applicant to appropriate resources (i.e. special equipment, seating type, stages, etc.).
• Recognizes risk factors and presents to supervisor if needed.
• Finalizes and records reservations.
• Communicates outcome of request with applicants and various other campus units including Facilities and Services, Student Engagement, Risk Management, the Division of Public Safety and other units as applicable including the appropriate policy references and additional guidelines.
• Performs primary intake duties providing information such as reservation policies and procedures.
• Refers calls and emails to the appropriate sources for event information.
• Creates custom room availability reports for units such as Facilities and Services and Technology Services.
• Process building hour change requests.
• Assists the Foellinger Auditorium and Campus Instructional Facility managers with reservations for space.
• Updates classroom and outdoor information in the scheduling database, AdAstra.