Office Support Associate, Testing Accommodation Center - Disability Resources & Educational Services

Duties Responsibilities

• Prepare exams by printing, checking them against the TAC database, and ensuring they are in the correct format.
• Convert exams into accessible formats if needed.
• Package exams for scanning and return them to faculty after testing.
• Monitor the TAC database to ensure exams are uploaded, student reservations are scheduled, and booth assignments are correct.
• Monitor exams in real-time to maintain academic integrity.
• Respond to student concerns and ensure their safety.
• Verify students have the correct exams and seat them appropriately based on accommodations.
• Collect completed exams and return them to instructors as per TAC policy.
• Make decisions on student accommodations if issues arise and elevate to the Program Coordinator or Academic Accommodations Specialist when necessary.

• Provide day-to-day office support, including supply management, visitor screening, file upkeep, and correspondence.
• Coordinate with the other full‑time employees to ensure staff presence during exams.

• Handle TAC‑related communications and emails.
• Confirm exam instructions, respond to instructor questions, inform customers of TAC policies, and implement corrections to exam content.
• Distribute announcements and respond to student questions.

• Assist with training and scheduling student workers.
• Monitor their tasks to ensure they follow TAC policies and procedures.

• Perform other duties as assigned and appropriate for the role.