Coordinator International Safety and Security

Duties Responsibilities Operations and Administration

Serve as the primary point of contact for the university’s international insurance and travel registry systems.

• Oversee daily operations related to university-approved travel insurance and registration processes.
• Respond promptly and professionally to inquiries from students, faculty, and staff.
• Support insurance claims, case management, and traveler assistance requests.
• Liaise with external providers to maintain service standards and update procedures.
• Guide travelers in accessing appropriate travel support resources.

Coordinate and deliver pre-departure safety training for international travelers.

• Lead both in-person and online trainings as part of a rotating schedule.
• Maintain and regularly update training content to reflect current policies and best practices.
• Assist in university-wide outreach related to international travel safety and unit initiatives.
• Support the development and delivery of emergency preparedness drills for internal stakeholders.

Track, document, and report on international health, safety, and security incidents.

• Enter incident information into the unit’s tracking and case management systems.
• Maintain records of significant cases involving university travelers.
• Compile data to support internal decision-making and external reporting requirements.

Support university travelers during emergencies abroad.

• Serve in a rotating schedule for 24/7 on-call coverage.
• Advise travelers on emergency protocols and facilitate incident reporting.
• Connect travelers to appropriate support services and resources.
• Collaborate with university units and external partners to implement emergency protocols.
• Conduct welfare and accountability checks during critical incidents.
• Participate in after-action reviews to strengthen future responses.

Stay informed of evolving trends and best practices in international health, safety, and security.

• Participate in relevant professional organizations such as the Overseas Security Advisory Council (OSAC) and Pulse International.
• Attend conferences and trainings, both domestic and international, to support professional growth and represent the university.
• Travel internationally as needed to support unit initiatives.