Customer Success Specialist

Campus Ink is redefining how student-athletes, fans, and brands connect. We aren't just selling shirts; we're building the infrastructure for the next generation of sports entrepreneurs.

As our Customer Success Specialist
, you are more than a support agent—you are the heartbeat of our brand. You'll be the bridge between our high-energy production floor in Urbana and the fans, parents, and athletes who make our platform possible. If you're a "super-communicator" who views a complex problem as a puzzle to be solved, we want you on our team.

Your Impact (Responsibilities)

• Be the Ultimate Advocate:
  Own the customer journey. From proactive check-ins to high-stakes resolutions, you ensure every customer feels like a VIP
• The "Linchpin" of Operations:
  Work side-by-side with our Production and Fulfillment teams to track orders, manage re-shipments, and hit deadlines with surgical precision
• Elevate NIL Creators:
  Support the unique needs of student-athlete creators, ensuring their personal brands are represented with the highest quality and care
• Master of the Pivot:
  Help build and refine the workflows we use to scale, turning "we should fix this" into "I fixed this."
• Turn Frowns into Fans:
  Save relationships by turning frustrated customers into lifelong brand loyalists through empathy and problem-solving

• A Seasoned Pro:
  You have a background in high-touch customer service (retail management or national accounts) and know how to lead a conversation
• Chaos-Coordinator:
  You thrive in high-growth environments and prefer the thrill of "figuring it out" over a rigid, dusty manual
• The Super-Communicator:
  You can translate complex production delays into warm, transparent updates that leave the customer feeling valued
• Unshakeable:
  You stay cool, collected, and solutions-oriented during peak seasons (like March Madness!)

• Tech Literacy:
  Pro in Google Workspace (Gmail, Docs, Sheets) and comfortable navigating e-commerce platforms
• Data-Driven:
  Comfortable using Excel or Google Sheets to track trends and ensure no customer falls through the cracks
• Active Listener:
  You hear what's not being said and anticipate needs before they become problems

• JOB TYPE: Full-time - This is a Full-Time Employee role, 40 hours a week Monday - Friday. This role may have the option for peak season overtime on weekends. You will be working onsite with our team in Urbana, IL. Local applicants only.

• PAY: Hourly, $18-23 per hour, depending on prior experience

• START DATE: As soon as possible.

• MUST-HAVE
  
  SKILLS:
  
  Strong Computer Literacy;
  Fluent in Email and G-suite;
  Google Docs;
  Excel;
  Listening Skills;
  Positive Attitude

• BENEFITS: 401(k) matching;
  Medical, Dental, Vision and Life Insurance;
  Paid time off;
  Paid training

• SCHEDULE: 8 hour shift;
  Monday to Friday

• ABILITY TO COMMUTE/RELOCATE: Urbana, IL 61801:
  Reliably commute or planning to relocate before starting work (Required);
  
  Work Location:
  
  One location