Customer Support Specialist

What You’ll Accomplish

• Become an expert of Perk Spot’s services and processes, as well as our website and user portal
• Provide exceptional and timely support to customers via phone, email, and live chat
• Document active tickets every step of the way, from inquiry to solution and completion
• Actively prioritize support tickets and escalate issues appropriately
• Assist with new user setup, account maintenance, and sales projects as needed
• Take part in high-level problem-solving in collaboration with your team members and our Customer Support Manager
• Develop relationships with Perk Spot’s internal teams and customers to maintain and improve customer satisfaction
• Solicit feedback from customers on Perk Spot’s service and product; relay feedback to applicable internal teams
• Attend regular team and staff meetings to address feedback, changes, and new ideas
• Constantly strategize ways to make the Perk Spot experience better and more effective for our members

• 3+ years of experience in customer support, managing support tickets in various mediums and prioritizing issues according to importance
• Basic understanding of computer and home networking terminology, including but not limited to terms like: operating systems, browsers, routers, modems, etc.
• Knowledge of Zendesk and background in IM/chat support preferred
• Exceptional written and verbal communication skills, with proven interpersonal skills
• Highly organized, detail-oriented, and analytical approach to problem-solving
• Positive, helpful attitude with the ability to handle challenging conversations in a professional demeanor
• Collaborative, team-focused mindset
• Ability to work autonomously and manage your own workload
• Proven understanding of Perk Spot’s values as a whole and a willingness to work hard to achieve overall company goals

At Perk Spot, we believe that life is about getting the most out of every dollar, every moment, and every opportunity. We don’t just see a discount; we see a doorway to craft a lifestyle that balances smart choices with meaningful experiences. We celebrate the relentless pursuit of value, the satisfaction of finding that perfect deal, and the sense of confidence that comes from spending with intention.

Every dollar saved is a step closer to the life you envision—one that’s rich in memories, secure in planning, and full of everyday wins that bring joy and fulfillment.

Our journey began in Chicago back in 2006 with a vision of helping employees stretch their paychecks without sacrificing what they love. In 2018, Perk Spot raised $50M from Susquehanna Growth Equity and today the business serves more than 22 million employees from top employers. We saw an opportunity to do more—to build something that brought genuine, life-enhancing value to employees’ everyday financial decisions.

• Meet the team! You’ll be introduced to the right team members to help you succeed, including fellow Customer Support Specialists and the Senior Manager of Customer Support.
• Get to know Perk Spot! Immerse yourself in the business, engage with internal stakeholders, and participate in monthly All Hands meetings.
• Sharpen your skills! You will become very familiar with our customer support processes, the website’s functionality, and the tools we use (Zendesk).
• See your impact! Provide daily support to our members and advocate for their needs to ensure the best user experience possible.

Perk Spot offers competitive industry rate salaries with the goal of retaining and growing talented individuals. The position pay is $21.10 per hour plus $2,000 annual bonus
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• Comprehensive medical, dental, and vision insurance is effective on your first day of employment!
• Time off is required. We encourage employees to take 20 days off each year, plus 8 paid company holidays. Our office is closed from Christmas Eve through New Year’s Day.
• Summer Fridays are an annual tradition between Memorial Day and Labor Day.
• Holiday Eves: we close at 1 pm the day prior to each company holiday.
• Tenure is valued and rewarded with a paid Sabbatical for up to 3 months at 5 and 10 years of service.
• Monthly transportation…