Customer Service Representative - Life & Health Insurance

Customer Service Representative - Life & Health Insurance page is loaded## Customer Service Representative - Life & Health Insurance remote type:
Remote locations:
Remote - Illinois time type:
Full time posted on:
Posted Todayjob requisition :
JR104203

The
** Customer Service Representative
** answers questions and resolves problems initiated by insureds and carriers via telephone, mail, and e-mail.  Most questions concern coverage, claims, cost, or billing and may require research or referral to resolve. Significantly contributes to business retention efforts.
** Your Impact:
*** Provide excellent customer service via phone to clients.
* Maintain accurate customer service history notes regarding clients calls, changes to benefits, policies, etc., to allow efficient handling of future calls.
* Assist with processing client requests received via mail, fax, and email.
* Update and maintain customer records in the administration system.
* Process and analyze new business transactions, policy transactions, and correct company records to adjust errors.
* Mail specified forms and route completed forms for processing.
** Successful Candidates Will Have:
*** High School diploma or General Education degree (GED).
* 1-2 years of relevant customer service and/or call center experience.
* Previous experience working within the insurance, healthcare, or similar industry is highly desired.
* Proficient PC user skills with various computer software programs including – MS Word, Outlook, Excel, etc.
* Bilingual ability to effectively communicate with Spanish-speaking customers is desired but not required.

One
80 Intermediaries is part of Arrowhead Intermediaries, a global insurance distribution platform that offers deep specialization, scale, and innovation across wholesale brokerage, program administration, and specialty insurance. With more than 7,000 professionals worldwide and a collective portfolio exceeding $18 billion in premium placed in 2024, our combined organization delivers a diverse trading platform for insurance carriers as well as expanded access and niche solutions for brokers and customers navigating complex and hard-to-place risks.

The platform combines entrepreneurial culture with operational excellence to deliver tailored solutions and long-term value across the insurance ecosystem.  For more information, please visit
** Pay Range:**$17.50 - $17.50 Hourly
* The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for this role.
* One
80 Intermediaries is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

Learn more about working at One
80 Intermediaries by visiting our careers page: .Personal information submitted by California applicants in response to a job posting is subject to One
80's  .One
80 Intermediaries offers market leading access to major insurance markets in the US, UK, Canada and Asia, as well as exclusive programs and in-house binding authority for property & casualty, financial lines, personal lines, life insurance, medical stop loss risks, travel/accident and health, executive benefits, affinity business and warranty coverage.  One
80 serves commercial companies, non-profits, public entities, associations, unions and private individual risks; and has offices in 55 locations throughout the US and Canada.
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