Guest Service Representative - Substitute

At Tricoci University of Beauty Culture, we pride ourselves on offering exceptional beauty education while fostering a welcoming environment for both students and guests. Our mission focuses on empowering our students with the skills and knowledge they need to thrive in the beauty industry.

As a Substitute Guest Service Representative, you will play a crucial role in providing support during peak periods or staff absences. Your exceptional customer service skills will help ensure a positive experience for guests and a smooth operation at our campus.

• Warmly greet guests and students upon arrival, providing assistance as needed
• Manage incoming phone calls and inquiries, offering information about our programs and services
• Assist with scheduling and confirming appointments for beauty treatments and consultations
• Keep accurate records of client interactions, appointments, and other relevant information
  
  Resolve any guest concerns or issues promptly and professionally
• Collaborate with team members to maintain an efficient and welcoming atmosphere
• Perform various administrative tasks to support the smooth running of operations

• Become part of a leading institution dedicated to beauty education and student success
• Enjoy a supportive work environment that values teamwork and collaboration
• Flexible scheduling options to accommodate your personal availability
• Opportunities for growth and development within the beauty industry
• Employee discounts on beauty services and products

• High school diploma or equivalent; additional training in hospitality or customer service is a plus
• Previous experience in customer service or guest relations preferred
• Strong verbal and written communication skills
• Excellent organizational abilities and the capacity to multitask
• Proficiency in Microsoft Office Suite; familiarity with CRM systems is a plus
• A positive attitude and the desire to assist others
• Flexible availability, including weekdays, evenings, and weekends, based on operational needs

• Generous Paid Time Off
• 401K Plan
• Access to Continuing Education Units (CEU) Classes
• Complimentary Services at our Student Clinic
• Product Discounts
• Opportunities for Career Advancement
• A Rewarding and Dynamic Work Environment

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $15.00 and $16.20/hr actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility.