Customer Service Account Clerk (Part-Time

Customer Service Account Clerk (Part-Time)

Typical Starting Salary: $25.80 - $32.89/hour

Job Summary:

The Customer Service Account Clerk receives and processes parking tickets issued and payments received into a computerized system; balances cash register to revenue accounts; processes parking ticket complaints into a computerized system; maintains receivable ledger for parking space rentals; balances various monthly revenue reports; and answers questions and information requests regarding parking tickets, licenses and permits via telephone, e-mail and at the customer service window.

Schedule:

This position is part-time with an anticipated schedule of 20 hours per week between the hours of 11:00 am - 4:00 pm Monday through Friday. Schedule is subject to change.

Essential Functions:

Responds to citizen questions and information requests, by phone, via email, and in-person, regarding parking tickets, licenses, permits and parking rentals; accepts and screens various applications, collects fees, and issues licenses and permits as appropriate. Processes issued and paid parking tickets into computerized system; reconciles parking ticket payments to cash receipts; performs data entry of ticket payments into computer system; maintains electronic files for parking tickets and manual filing system of issued and paid tickets.

Processes various payments for taxes, fines, licenses, and permits through electronic cash register; balances cash receipts to revenue accounts; prepares cash register daily reports and prepares bank deposit. Prepares petty cash forms; writes and signs checks from petty cash and mails refunds for over payment of parking fines, voided tickets, and other miscellaneous items. Reconciles permits, fines, and various other monthly revenue reports.

Maintains parking space rental files; processes rental payments. Prepares and distributes various parking permits for residential, contract, and rental accounts. Receives parking ticket complaints/disputes in writing, on line, by phone and in-person; reviews all first level complaints received; responds to individual complaints by examining Local Traffic Code and Parking Ticket Policies and Procedures; determines appropriate responses in order to communicate disposition in writing to complainant;

resolves or refers complaints, as appropriate. Prepares and mails parking ticket notices using folding and inserting equipment and bulk mail procedures. Requests registered owner and vehicle information from the Urbana Police Department for Parking Enforcement activities, such as vehicle impounds/immobilizations, nuisance vehicle reporting, and registration information; sends out certified letters to property and/or registered owners for nuisance vehicle reporting. Maintains strict confidentiality of sensitive information accessed in the course of duties.

Maintains information and databases on various personal computer software and mainframe programs. Uses internet technology to obtain information from various websites. Processes licensing for all Vehicles for Hire businesses and drivers; responsible for following up on non-compliant business owners and drivers and for calculating and assessing late fees. Reviews license applications for completeness and processes annual license payments. Prints license and inputs information into accounting system as needed.

Assists with the collection and audit of parking meters. Generates various reports to support the meter audit. Maintains master meter key inventory.

Minimum Qualifications:

Completion of high school or equivalent and one (1) year of related office experience. Related experience is considered work in an office-type setting with frequent interaction with customers or the public. One (1) year of bookkeeping or cash handling experience.

Compensation and Benefits Employees in regular (non-seasonal or temporary) positions who work between 20-29 hours each week are eligible for benefits on a 50% pro-rated basis. The starting salary range for this position is $25.80 - $32.89/hour.